Reception Manager

Dorchester Collection; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel group in London is seeking a Reception Manager to guide the host team in creating memorable guest experiences. The ideal candidate has experience in a boutique hotel and a strong passion for service. Responsibilities include preparing departmental budgets and providing bespoke services. This role offers excellent career development opportunities and employee perks, including complimentary hotel stays and a private pension scheme.

Benefits

Complimentary stays with breakfast at hotels

Employee perks with pension contributions

Training and development opportunities

Social events

Referral bonus

Qualifications

• Previous experience as a Reception Manager or Assistant Reception Manager in a London boutique hotel.
• Ability to empower team members to deliver bespoke services.
• English as the primary language used in our hotel.

Responsibilities

• Guide and inspire the host team for the best guest experience.
• Deliver tailored experiences to guests, including butler services.
• Prepare departmental budgets and align service offerings.

Skills

Strong verbal communication skills

Passion for the role

Positive and enthusiastic attitude

Tools

Opera system

Microsoft systems

Job description

Join us as a Reception Manager at 45 Park Lane, recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024 & 2025 and 'Hotel of the year - London' at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Reception Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Benefits

• Complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts at hotels and various high street and online shops.
• Employee perks: enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and development: advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5 with nationally recognised providers.
• Social events: participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral bonus: earn a £1,000 bonus when you recommend a friend.
• Well‑being support: access immediate well‑being advice because we care about our employees.

Responsibilities

• Guide and inspire the host team to ensure guests receive the best experience.
• Deliver unique, tailored and personalised experiences to guests, including butler services and concierge, leveraging deep knowledge of London and established relationships.
• Prepare departmental budgets, including sales, costs and wages; anticipate future guest trends and align service offering to enhance brand image and maximise short‑ and long‑term profitability.
• Live the values of passion, personality, respect, working together and creativity each day and help create our legacy.

Qualifications

• Previous experience in a London boutique hotel as a Reception Manager or Assistant Reception Manager.
• Strong verbal communication skills and well presented.
• Passion for the role and the team, with a unique personality.
• Ability to empower team members to deliver bespoke services to all guests.
• Positive and enthusiastic attitude.
• English as the primary language used in our hotel.
• Knowledge of Opera and Microsoft systems.