Reception Manager

Portico; City Of London; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading reception management firm in London seeks a Reception Manager to lead their team at a corporate building. The ideal candidate will have proven customer service and supervisory experience within a hospitality setting. Responsibilities include team management, service standard enhancement, and strategic planning. Benefits include excellent holiday allowance, pension contributions, life insurance, and more.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Candidates must have customer service experience in a corporate or five-star hospitality environment.
• Supervisory or management experience is essential.
• Flexibility to adapt to changing circumstances while maintaining professionalism.

Responsibilities

• Oversee the ground floor reception team and implement personal development plans.
• Enhance service standards through SOPs and customer feedback.
• Manage team rota and strategic planning for holidays.

Skills

Customer service experience

Supervisory or management experience

Strong verbal and written communication skills

Proficiency in Microsoft Suite

Ability to handle complex issues

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Reception Manager, who is organised, customer focused and bursting with personality, to oversee our ground floor reception team based in a building in the city.

The successful candidate will oversee a small team Receptionists, implementing an effective personal development plan for each of them. They will also enhance service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico service habits.

The Reception Manager will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence. Alongside the duties to their team, the Reception Manager will also be the go-to person for welcome services, community engagement, and front of house services provided in the building.

Shift pattern: 40 hours per week, with shifts from 7am-6pm, Monday-Friday.

Salary: £38,000

Qualifications

Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment.

Supervisory Or Management Experience Is Also Essential.

• Have the flexibility to adapt to changing circumstances, priorities, and client requirements while maintaining a high level of professionalism and service quality.
• Demonstrate a track record of delivering exceptional customer service and ensuring client satisfaction within a corporate reception environment.
• Demonstrate proactive engagement with their team, client and relevant stakeholders.
• Possess the ability to handle and resolve complex issues and conflicts in a professional and timely manner.
• Maintain a high level of professionalism and composure.
• Have strong verbal and written communication skills to effectively interact with visitors, employees, and stakeholders at all levels of the organization.
• Have experience in building and maintaining positive relationships with clients, key stakeholders, and service providers to ensure seamless operations and client satisfaction.
• Have proficiency in managing multiple tasks and priorities and ensuring efficient operations in a fast-paced reception environment.
• Have strong attention to detail to ensure accuracy in visitor management, documentation, and adherence to company policies and procedures.
• Have experience using the full Microsoft suite of programs.

Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.