Reception Manager

Tiger Recruitment; City Of London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A recruitment agency in Central London is seeking a Reception Manager to supervise a client-focused team in luxury serviced offices. This role involves ensuring efficient daily operations, leading staff development, and maintaining high standards of service. The ideal candidate is experienced in operations management, calm under pressure, and committed to exceptional client experiences. The position offers a salary of £35,000 - £38,000 plus excellent benefits.

Benefits

Excellent benefits

Qualifications

• Hands-on and proactive leader for client-focused team.
• Strong experience in operations and team management.
• Able to manage multiple priorities calmly.

Responsibilities

• Supervise on-site staff and ensure efficient operations.
• Lead regular 1:1s and support team development.
• Maintain high standards of cleanliness and client service.

Skills

Team leadership

Client-focused approach

Organisational skills

Calm under pressure

Detail-oriented

Problem-solving

Job description

Reception Manager – Luxury Serviced Offices
ASAP start – Temp - Perm – Central London – £35,000 - £38,000 + excellent benefits – 9am – 5:30pm

WHAT YOU’LL DO:

• Supervise on-site staff, including Client Experience Assistants, cleaners, maintenance, and contractors
• Ensure tasks are balanced across the team and that daily operations run efficiently
• Lead regular 1:1s, set goals, and support individual development plans for team members
• Coordinate and document daily team briefings to keep everyone aligned
• Manage rotas, authorise leave, and monitor attendance to maintain smooth operations
• Act as Centre Manager when required, stepping in to oversee all aspects of the centre
• Maintain exceptional standards of cleanliness, hospitality, and client service throughout the centre

WHO YOU ARE:

• Hands-on, proactive, and confident in leading a client-focused team
• Committed to delivering exceptional client experiences with clear, confident communication
• Experienced in operations and team management, with strong organisational and coordination skills
• Calm, adaptable, and composed under pressure, able to manage multiple priorities seamlessly
• Meticulous, organised, and detail-oriented with a focus on maintaining high standards
• Able to build trust quickly and foster a positive, polished, and professional environment
• Solutions-focused, confident taking initiative, and able to confidently manage client-facing situations

REF: AA127930

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