Reception Manager

Front Office, Guest Services & Reservations; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in Bournemouth is seeking an Assistant Reception Manager to oversee front desk operations and lead the reception team. The successful candidate will manage guest enquiries and ensure a high standard of service. This role offers opportunities for career progression in luxury hospitality and includes unique training and benefits. Ideal for someone ready to take on leadership responsibilities in a vibrant working environment.

Benefits

Excellent progression opportunities

Career pathways

Competitive salary

Hotel stay and F&B discounts

Meals included while on duty

Qualifications

• Experience in hospitality management or similar role.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a team.

Responsibilities

• Support the Reception Manager in leading the reception team.
• Oversee check-ins and check-outs at the front desk.
• Act as point of contact for guest enquiries.
• Handle escalated guest issues with professionalism.

Skills

Leadership

Customer service

Problem-solving

Job description

Think beach club buzz meets spa-resort luxury. The NICI Bournemouth is searching for standout hospitality talent to join one of the UK’s most talked-about hotels.

Launched in 2022 to instant acclaim, The NICI has swept up accolades - including The Times “Top 100 Places to Stay, Best Seaside Hotel” - and continues to shine for its bold design and exceptional guest experience.

Set high on the South Coast with over £20m invested, The NICI has redefined Bournemouth’s hotel scene with 92 stylish bedrooms, the vibrant South Beach Restaurant & Bar, an indoor cinema, and sleek event spaces.

In 2023 came the 30m heated year-round pool and award‑winning spa. Then, in 2024, Old Harry Rocks restaurant arrived, completing the hotel’s transformation into a full‑scale, Miami‑inspired, year‑round resort.

Now firmly established as one of the UK’s most exciting modern hotels, The NICI continues to wow guests with standout amenities, glowing reviews, and an ever‑growing fan base.

The Role..

We’re looking for an Assistant Reception Manager who can help lead our front desk with confidence, energy, and standout service.

About the Role

As Assistant Reception Manager, you’ll be at the heart of our guest journey. Supporting the Reception Manager, you’ll help oversee the daily running of the front desk, motivate the reception team, and ensure every guest receives the warm, polished service The Nici is known for.

This is the perfect role for someone ready to step up, take ownership, and develop their leadership career in luxury hospitality.

What You’ll Do

• Support the Reception Manager in leading and developing the reception team
• Oversee smooth and efficient check‑ins, check‑outs, and daily front desk operations
• Act as a key point of contact for guest enquiries and feedback
• Handle escalated issues with professionalism, warmth

What’s in it for you….

At The NICI we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.

Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts
• Access to an exciting benefits and discount platform
• Stylish boutique uniform specially designed
• Meals included whilst on duty

If you feel you have the skills and ambition we are looking for to join The NICI, then please apply with a full and up to date CV below.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!

Compensation: To be discussed