Reception Host at Award Winning Cotswold Hotel

Farncombe Estate; Willersey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel group in the United Kingdom is looking for a warm and professional Reception Host to join their Front of House team. You will be responsible for welcoming guests, checking them in and out, and delivering personalized service. Ideal candidates should exhibit strong communication skills and a passion for hospitality. Previous front‑of‑house experience is advantageous. This position offers generous benefits including competitive pay, holiday entitlement, and career progression opportunities.

Benefits

Tips included

30 days holiday

High Street discounts

Free financial planning advice

Career progression opportunities

Qualifications

• Genuine passion for hospitality and creating memorable guest experiences.
• Previous front‑of‑house or reception experience in a hotel environment is an advantage.
• A driver's licence would be beneficial.

Responsibilities

• Welcoming and hosting guests from arrival to departure with warmth and confidence.
• Checking guests in and out efficiently using our hotel systems.
• Anticipating guest needs and delivering thoughtful, personalised service.

Skills

Excellent communication

Organizational skills

Proactive attitude

Team player

Hospitality passion

Calm under pressure

Job description

Overview

We're looking for a warm, professional and intuitive Reception Host to join our friendly Front of House team at Dormy House Hotel & Spa – one of Farncombe Estate's award‑winning luxury hotels overlooking the beautiful village of Broadway. Dormy House is all about relaxed indulgence, where guests arrive as visitors and leave as friends. As a Reception Host, you'll be one of the first faces they see, welcoming them with genuine warmth, professionalism and care from check‑in to check‑out.

Responsibilities

• Welcoming and hosting guests from arrival to departure with warmth and confidence.
• Checking guests in and out efficiently using our hotel systems.
• Anticipating guest needs and delivering thoughtful, personalised service.
• Sharing your knowledge of the Estate, local area and experiences to enhance every stay.
• Handling calls, emails and reservations with professionalism and accuracy.
• Liaising with other departments to ensure seamless communication and guest satisfaction.
• Supporting the team with luggage, guest transfers and evening hosting in the lounge or bar when needed.
• Maintaining an immaculate and welcoming reception and lounge area.

Qualifications

• A genuine passion for hospitality and creating memorable guest experiences.
• Excellent communication and organisational skills.
• A calm and confident manner, even during busy periods.
• A team player with a proactive, can‑do attitude.
• Previous front‑of‑house or reception experience in a hotel environment is an advantage.
• A driver's licence would be beneficial (to help with guest transfers across the Estate).

Compensation & Benefits

• £12.60 per hour, rising to £12.80 after one year.
• Plus tips, meals on duty and uniform provided.
• 40 hours per week across 5 days (including weekends).
• 30 days holiday (rising to 35 after 5 years).
• Birthday lunch on us.
• Mental health first‑aiders & wellbeing support.
• High Street discounts & cashback card.
• Estate‑wide discounts on dining, stays, spa products & more.
• £1,000 to spend however you wish in our recognition programme.
• £1,000 when you refer a friend.
• Premium pay for Christmas & New Year shifts.
• Optional low‑cost healthcare cash plan.
• Free financial planning advice.
• Fully funded apprenticeships.
• Career progression across our three award‑winning hotels – Dormy House, The Fish & Foxhill Manor.

About Us

At Farncombe, we believe in doing business for good. As a B‑Corp certified business, we are committed to balancing people, purpose and planet. We are also proud members of the Hoteliers' Charter, ensuring our workplace is built on respect, fairness, equality, diversity and opportunity.

You'll need your own transport (WR12 7LF), but once you're here you will understand why our team loves working on this magical hillside. If you're ready to join a welcoming, professional team and help create unforgettable guest experiences, we'd love to hear from you!