Reception & Guest Experience Manager

Burlington Hotel; Oban; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading independent hotel group in Scotland is seeking a Reception Manager to ensure high levels of customer service and manage front desk operations. The ideal candidate will have at least 1 year of experience in a similar role and be passionate about hospitality. Responsibilities include maximising revenues, maintaining a presentable front desk, and cooperating with hotel departments. Competitive salary and development opportunities offered.

Benefits

Competitive salary

Discounted hotel stays for family and friends

Opportunities for personal development

Qualifications

• At least 1 year's experience in a similar position.
• Ability to deliver great service to guests.
• Reliability and willingness to learn.

Responsibilities

• Deliver high levels of customer service to guests.
• Maximise sales and revenue for the hotel.
• Maintain a presentable front desk at all times.
• Cooperate with all departments to provide accurate information.
• Demonstrate knowledge of hotel services and local area.

Skills

Customer service

Teamwork

Time management

Job description

A leading independent hotel group in Scotland is seeking a Reception Manager to ensure high levels of customer service and manage front desk operations. The ideal candidate will have at least 1 year of experience in a similar role and be passionate about hospitality. Responsibilities include maximising revenues, maintaining a presentable front desk, and cooperating with hotel departments. Competitive salary and development opportunities offered.