Reception & Client Manager *£28k*

Office Angels; Ashford; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a dynamic Reception & Client Manager in Ashford. The role involves welcoming visitors, managing reception spaces, and supporting daily operations. Ideal candidates will have customer service experience, strong communication skills, and the ability to maintain high standards. This office-based position offers a salary of £26,000 - £28,000 alongside generous benefits including annual leave and a supportive team culture.

Benefits

25 days annual leave

Free parking

Private health care

Life assurance

Free annual eye test

Discretionary annual bonus

Qualifications

• Previous experience in a front-of-house or customer service role.
• Strong communication skills and the ability to interact effectively with diverse individuals.
• Proficient in administrative tasks.
• Confident, adaptable, and ready to tackle challenges.

Responsibilities

• Greet and assist all visitors and tenants.
• Manage the reception area, meeting rooms, and breakout areas.
• Facilitate day-to-day operations with the management team.
• Build strong relationships with clients and gather feedback.
• Ensure a professional reception in line with company policies.

Skills

Communication skills

Customer service experience

Administrative skills

Attention to detail

Job description

Our client is looking to recruit a dynamic and motivated Reception & Client Manager to join their team. In this key role, you will play a crucial role in managing the welcoming experience for all visitors and tenants in Ashford. Reporting to the Management Team, you will utilise your outstanding administrative, organisational, and communication skills to ensure that everyone who walks through our doors feels valued and appreciated.

Please find all the details below:

Job title: Reception & Client Manager

Location: Ashford, Kent. This is an office-based position due to the nature of the role.

Hours: Monday-Friday, 8:30am-5pm

Salary: £26,000 - £28,000

Benefits: 25 days annual leave, free parking, private health care, life assurance, free annual eye test, discretionary annual bonus

Culture: Be part of a lively and supportive team dedicated to creating a positive atmosphere.

Opportunities: Engage in projects that allow you to develop your skills and advance your career.

Key Responsibilities

• Welcoming Visitors: Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere.
• Maintain Standards: Manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times.
• Operational Support: Work closely with the Operations and Commercial Directors to facilitate the day-to-day operations and sales of the centre.
• Customer Engagement: Build strong relationships with business centre clients, gathering feedback to enhance their experience continuously.
• Administrative Excellence: Ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing.

Ideal Candidate

• Previous experience in a front-of-house or customer service role.
• Strong communication skills and the ability to interact effectively with diverse individuals.
• Proficient in administrative tasks and familiar with basic financial management.
• You must be confident, adaptable, and ready to tackle any challenge with a smile.
• Your keen eye for detail will help maintain high standards across all areas of the business centre.
• You are motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service.

Next Steps

If you are excited about creating memorable experiences for others and making a lasting impact, we want to hear from you! Apply today to join our client's team as a Front of House Representative.

If your skills match the requirements for the job then you will receive an e‑mail from us (remember to check your junk mail). If so, please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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