Reception & Client Manager *£28K

Office Angels; Ashford; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading staffing agency is seeking a dynamic Reception & Client Manager for their Ashford office. This role focuses on creating a welcoming environment for visitors and managing day-to-day operations. The ideal candidate will have previous customer service experience, strong communication skills, and a detail-oriented approach. This position offers a salary between £26,000 and £28,000 along with various benefits including annual leave, free parking, and private health care.

Benefits

25 days annual leave

Free parking

Private health care

Life assurance

Free annual eye test

Discretionary annual bonus

Qualifications

• Previous experience in a front‑of‑house or customer service role.
• Confident and ready to tackle challenges with a smile.
• Motivated to contribute to the wider goals of the organization.

Responsibilities

• Greet and assist all visitors and tenants.
• Manage the ground floor reception and meeting rooms.
• Build strong relationships with business centre clients.

Skills

Strong communication skills

Administrative proficiency

Customer service experience

Attention to detail

Adaptability

Job description

Our client is looking to recruit a dynamic and motivated Reception & Client Manager to join their team. In this key role, you will play a crucial role in managing the welcoming experience for all visitors and tenants in Ashford. Reporting to the Management Team, you will utilise your outstanding administrative, organisational, and communication skills to ensure that everyone who walks through our doors feels valued and appreciated.

Job Details

• Job title: Reception & Client Manager
• Location: Ashford, Kent (office‑based)
• Hours: Monday‑Friday, 8:30am‑5pm
• Salary: £26,000 – £28,000
• Benefits: 25 days annual leave, free parking, private health care, life assurance, free annual eye test, discretionary annual bonus
• Culture: Be part of a lively and supportive team dedicated to creating a positive atmosphere.
• Opportunities: Engage in projects that allow you to develop your skills and advance your career.

Key Responsibilities

• Welcoming Visitors: Greet and assist all visitors and tenants, ensuring a warm and friendly atmosphere.
• Maintain Standards: Manage the ground floor reception, meeting rooms, and breakout areas, keeping them impeccably presented and maintained at all times.
• Operational Support: Work closely with the Operations and Commercial Directors to facilitate the day‑to‑day operations and sales of the centre.
• Customer Engagement: Build strong relationships with business centre clients, gathering feedback to enhance their experience continuously.
• Administrative Excellence: Ensure a professional reception in line with company policies, capturing meeting room bookings and additional services for accurate invoicing.

What We're Looking For

• Previous experience in a front‑of‑house or customer service role.
• Strong communication skills and the ability to interact effectively with diverse individuals.
• Proficient in administrative tasks and familiar with basic financial management.
• Confident, adaptable, and ready to tackle any challenge with a smile.
• Attention to detail to maintain high standards across all areas of the business centre.
• Motivated and eager to contribute to the wider goals of the organisation while ensuring exceptional client service.

Next Steps

If you are excited about creating memorable experiences for others and making a lasting impact, we want to hear from you! Apply today to join our client's team as a Front of House Representative. If your skills match the requirements, you will receive an e‑mail from us (remember to check your junk mail). If you do, please call us within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

Equal Opportunities

We are an equal‑opportunities employer that puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.