Reception and Customer Service (Placemaker)

Places for People; Birmingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

2% bonus scheme

Health & Fitness membership for you

Flexible working

Additional annual leave

Learning & development

Company Pension

Cashback for healthcare costs

Discounts on activities

Extra perks

Job summary

Places for People Group, through Places Leisure, is hiring a Reception and Sales colleague (Placemaker) to join a busy, friendly team. You will deliver excellent customer service, welcome members and visitors, promote memberships, and help create a positive first impression in a lively environment.

The role requires previous sales and customer service experience, the ability to multi-task and handle daily operations, and a flexible approach to shifts including early starts and peak periods.

Qualifications

• Previous experience in a sales and customer service environment is essential.
• Able to multi-task and manage daily operational tasks with strong execution and confidence.
• Advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• Able to use sales tools and techniques documented by Places Leisure membership management.
• Sales focused and target driven.
• Passion for delivering first class customer service and dealing with customers in a friendly and professional manner.

Responsibilities

• Deliver excellent customer service and create a welcoming environment for prospective and existing members.
• Build personable relationships with customers in a unique and relevant way.
• Promote Places Leisure memberships and services to drive engagement and sales.
• Assist with daily reception and operational tasks in a busy leisure setting.
• Be flexible with shifts, including early starts and peak periods (Eid, Christmas, Ramadan).

Skills

Sales experience

Customer service

Relationship building

Multi-tasking

Communication

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About the Role:

We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.

Previous experience in a sales and customer service environment is essential.

Shift schedule will include early starts.

Must be able to provide flexible cover during key periods, including Eid, Christmas and Ramadan.

There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.

In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.

More About You:

• You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
• You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
• Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
• You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
• Sales focused and target driven individual.
• You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long‑term negative effect on their ability to do daily activities.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self‑advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.