Reception and Appointment Clerk | University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare institution seeks a Reception and Appointment Clerk in Bristol. The role involves managing patient appointments and providing support in a multidisciplinary team setting within oncology and hematology. Candidates should possess excellent communication skills and experience in a service-oriented environment. Apply by November 11, 2025.

Qualifications

• Must have strong communication skills for face-to-face and telephone interactions.
• Experience in administrative roles or customer service preferred.
• Ability to manage sensitive patient information responsibly.

Responsibilities

• Welcome patients and manage information verification.
• Liaise with patients, clinical staff, and external parties.
• Escalate queries and manage appointment logistics.

Skills

effective communication

customer service

discretion and tact

Job description

Overview

The Reception and Appointment Clerk works in an office-based role, booking appointments and managing our telephone systems. The team links with the Treatment Bookings team, Clinic Co-Coordinators, Medical Secretaries, and Nurse Specialist Support Team. The role provides a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients with non-malignant blood conditions. Working as part of a multi-disciplinary team across the Bristol Haematology and Oncology Centre (BHOC) Outpatient and Day Unit, in both Haematology and Oncology. The Reception and Appointment team works across two sites, Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.

Previous applicants need not apply

Sponsorship is unfortunately not available for this role

Responsibilities

• To welcome patients to the department, ensure that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that attendance is recorded on Medway/Mosaiq.
• To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as necessary.
• To communicate effectively, promptly and accurately, applying discretion and tact where necessary, with written, telephone and face-to-face contact with patients, visitors, other Trust staff and external agencies.
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
• To provide appropriate and timely information to all visitors to the department or in response to telephone calls as deemed necessary and appropriate, and in accordance with the Data Protection Act and any Hospital/Departmental guidelines.
• To be a point of contact for Outpatient and Treatment Bookings telephone calls into the department.
• To liaise with nursing and medical staff to ensure that planned day unit sessions run to time, that patient notes are prepared with necessary paperwork and labels, and that notes are available prior to patient attendance.

About the Employer

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a combined workforce of over 13,000 staff and over 100 clinical services across 10 sites, serving a core population of more than 500,000 people in South West England. UHBW has been rated by the CQC as “Good” overall. As a forward-thinking multi-award-winning Trust and a digital exemplar, we are committed to improving patient care, with world-leading research and innovations that have a positive local and global impact. Hospitals are spread across Bristol and Weston. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We are an equal opportunities employer working toward a diverse workforce that represents the local population at all levels and are committed to designing services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we meet our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

This advert closes on Tuesday 11 Nov 2025