Reception/Administrator Assistant | Kent and Medway Mental Health NHS Trust

Kent and Medway NHS and Social Care Partnership Trust; Brompton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health and social care organization in Brompton is seeking a full-time Receptionist/Admin Assistant. You will be integral to the Medway and Swale Mental Health Together Plus Team, responsible for meeting clients, answering phones, and supporting administrative tasks. Ideal candidates will exhibit empathy, have excellent communication skills, and prior reception experience. This role promises a fulfilling opportunity to make a difference in mental health care.

Qualifications

• Exhibit empathy and compassion when interacting with clients.
• Strong communication and professional attitude essential.
• Previous experience in a reception/administrative role preferred.

Responsibilities

• Meeting and greeting clients and visitors at Britton House.
• Taking calls and passing messages to clinicians.
• Assisting with admin tasks and the booking of rooms.

Skills

Empathy

Good keyboard skills

Communication skills

Interpersonal skills

Education

GCSE standard (A to C in Maths and English or equivalent)

Tools

Patient record system RiO

Job description

Overview

An exciting opportunity has arisen for a full-time Receptionist/Admin Assistant to join the Medway and Swale Mental Health Together Plus Team. The post is integral to the team where you will be working in the reception area of Britton House, Gillingham. You will be meeting and greeting clients and visitors to Britton House and answering the phones. You will need to exhibit empathy and compassion when dealing with clients face-to-face and on the phone, and you will also be supporting the team with admin tasks.

Responsibilities

• Having contact with patients, carers, relatives and other external stakeholders
• Using the patient record system RiO (training provided)
• Taking phone calls and passing on messages to the relevant clinicians/email inboxes
• Meeting and greeting patients and the public who visit Britton House
• Good keyboard skills
• Responsible for the opening and distribution of all incoming post
• Scanning and uploading of documents
• Assisting with the booking of room queries

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision and values

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us

Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.

Additional information

Please refer to the attached job description for the full details on the responsibilities and person specification. Check out our recruitment videos. It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, can prioritise workloads and can work to agreed timescales. Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent). Previous Reception/Administrative experience, including dealing with clients in a professional, empathetic manner. Please see the attached job description for full details of the main duties and responsibilities of the role. This advert closes on Wednesday 17 Dec 2025