Reception Administrator

Medical Imaging Partnership; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare clinic in England seeks a Clinical Administration Receptionist to provide reception and administrative support. This role involves greeting patients, managing appointments, processing documentation, and ensuring compliance with data protection regulations. The ideal candidate has previous reception experience, is adept in clinical software, and possesses strong communication skills. This is a full-time role, requiring flexible shifts across the week.

Qualifications

• Previous reception or administrative experience required.
• Experience in a healthcare or clinical environment is essential.
• Professional, reliable, and empathetic.

Responsibilities

• Greet patients and visitors in a courteous, professional, and empathetic manner.
• Manage patient check‑ins and check‑outs efficiently.
• Input, update, and maintain accurate patient records on the clinical system.

Skills

Excellent communication and interpersonal skills

Strong IT and typing skills

Attention to detail

Ability to multitask

Education

GCSEs including English and Maths

NVQ Level 2/3 in Business Administration or Customer Service

Tools

Clinical software systems

Job description

To provide an efficient, professional, and welcoming reception and administrative service to patients, clinicians, and visitors. The Clinical Administration Receptionist plays a key role in ensuring the smooth running of the clinic by managing patient appointments, maintaining accurate records, and supporting the clinical and administrative teams in delivering high-quality patient care. 5 days per week 4 hours per day Monday to Friday Shift patterns variable across the week: 8am to 11.30 and 4pm to 7.30; Saturday and Sunday 8am to 7.30. Total hours required 39.5

Responsibilities

Reception Duties

• Greet patients and visitors in a courteous, professional, and empathetic manner.
• Manage patient check‑ins and check‑outs efficiently.
• Answer telephone calls promptly, dealing with enquiries or redirecting as appropriate.
• Schedule, confirm, and amend patient appointments using the clinical booking system.
• Ensure confidentiality and sensitivity when dealing with patient information.
• Manage incoming and outgoing correspondence, including emails, letters, and faxes.
• Maintain the reception area to a high standard of cleanliness and organisation.

Administrative Support

• Input, update, and maintain accurate patient records on the clinical system.
• Process referrals, test results, and other clinical documentation as required.
• Support clinicians with administrative tasks, such as preparing notes or follow‑up letters.
• Handle requests for repeat prescriptions (if applicable) according to practice protocols.
• File and scan documentation accurately and in a timely manner.
• Assist in the preparation of reports, audits, and administrative projects.

Teamwork and Communication

• Work collaboratively with the clinical, administrative, and management teams.
• Communicate effectively with external agencies, hospitals, and other healthcare professionals.
• Participate in team meetings, training sessions, and appraisals.
• Provide cover for colleagues during absences or busy periods.

Compliance and Confidentiality

• Adhere to data protection (GDPR) and patient confidentiality regulations at all times.
• Follow infection control, health and safety, and safeguarding policies.
• Report any incidents, concerns, or breaches promptly in line with policy.
• Ensure compliance with organisational and NHS guidelines where applicable.

Qualifications

• GCSEs (or equivalent) including English and Maths NVQ Level 2/3 in Business Administration or Customer Service.
• Previous reception or administrative experience.
• Experience in a healthcare or clinical environment.
• Excellent communication and interpersonal skills; strong IT and typing skills; attention to detail; ability to multitask.
• Knowledge of clinical software systems.
• Professional, reliable, and empathetic; maintains confidentiality; works well under pressure; team player; flexible and adaptable to change.