Reception Administrator

NHS; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in London is seeking highly motivated reception administrators to join their friendly team at a state-of-the-art health centre. This role requires greeting patients, managing appointments, and ensuring a high standard of care. Ideal candidates are hardworking and reliable, with GCSEs in Maths and English. Offering a part-time permanent contract with competitive pay and NHS pension.

Benefits

NHS pension

Comprehensive induction

Supportive team environment

Qualifications

• Able to work under pressure.
• Adaptable, innovative, forward looking.

Responsibilities

• Greeting and booking patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• Processing repeat prescriptions and filing for collection.

Skills

Hardworking

Reliable

Resourceful

Good sense of humour

Education

GCSE Maths and English or equivalent

NVQ Level 3 or equivalent

Tools

EMISWeb

Job description

Job Summary

We are looking for highly motivated reception administrators to join our dynamic and friendly team to work in a state‑of‑the‑art GP‑Led Health Centre, rated "Outstanding" by CQC, in Pinner which is open 8am‑8pm, 7 days a week. We are an innovative and forward‑thinking EMIS practice committed to delivering the highest standard of patient care. Hours are mainly Monday‑Friday however some weekend cover is also required. Competitive salary offered.

Main duties of the job

To provide and maintain a high standard of care for visitors and patients as well as providing assistance to other members of the primary healthcare team.

Responsibilities

• To ensure that all visitors, telephone callers, and patients accessing the practice are greeted professionally.
• To ensure all telephone calls are managed appropriately.
• To assist patients in accessing the most appropriate healthcare professional to meet their clinical need.
• To manage the flow of patients and patient administration queries.
• To ensure the administrative clinical pathways are followed.

About Us

Our supportive practice is proud to have an excellent well‑established team, with a fantastic team working environment, with support for staff and supervision being paramount to patient care. We are proud of our team, which is well‑led, meets regularly not only for educational and practice meetings, but also socially, enjoying excellent working relationships with each other and with other staff from our varied multidisciplinary team. This is an exciting opportunity to work in an Outstanding CQC rated practice and GP Access Centre delivering high quality patient care in state‑of‑the‑art premises. We are the largest of 7 practices forming Healthsense Primary Care Network (PCN), which has an excellent reputation for teaching, training and high‑quality patient care.

Benefits

• Being part of an excellent well‑established team, which is social and supportive
• NHS pension
• A comprehensive induction and orientation programme

Details

Date posted: 31 October 2025

Pay scheme: Salary £12.21 an hour

Contract: Permanent

Working pattern: Part‑time

Reference number: A0083-25-0006

Job locations: 37 Love Lane, Pinner, Middlesex, HA5 3EE

Job Description

Reception Duties

• Greeting and booking in or patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action.
• Making appointments on EMISWeb, by processing appointment requests for today, future appointments from patients in person and on the telephone.
• Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests.
• Advising patients of relevant charges for private services.
• Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Administration Duties

• To have a thorough knowledge of all practice policies and procedures.
• To work in accordance of written protocols.
• Provide administrative support for clinical staff.
• Filing patient records and correspondence when necessary.
• Opening and distribution of practice post.
• Registering new patients following the Registration Protocol.
• Scanning documents onto the medical system. All scanning should be cleared daily.
• To send letters to patients as necessary.
• Photocopying of notes and other information (in reception this includes: ensuring enough forms are printed or photocopied: consent forms, appointment card, change of details etc.).
• Changing details on EMISWeb i.e. Change of address, telephone numbers etc.
• Cover for other team members may be required for sickness and annual leave.
• To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Person Specification

Experience

• Hardworking, reliable and resourceful.
• Able to work under pressure.
• Able to work in a changing environment.
• Honest, caring and sympathetic.
• Adaptable, innovative, forward looking.
• Good sense of humour.

Qualifications

Essential

• GCSE Maths and English or equivalent.

Desirable

• Qualified to NVQ Level 3 or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Pinn Medical Centre

Address: 37 Love Lane, Pinner, Middlesex, HA5 3EE

Employer's website: https://www.thepinn.co.uk