Reception / Admin Support | Coventry and Warwickshire Partnership NHS Trust

Coventry and Warwickshire Partnership Trust; Coventry; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider is seeking a Receptionist / Admin Support for permanent, part-time work at Caludon Centre. The role involves greeting patients, handling calls, maintaining records, and providing administrative support in an Adult Mental Health service. Candidates need GCSEs, an administration NVQ, and good communication skills. The position offers generous leave, development opportunities, and various employee benefits, fostering a supportive atmosphere for staff.

Benefits

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes for vehicles and gym membership

Discounts with retailers and restaurants

Wellbeing support including counselling

Staff networks and support groups

Qualifications

• GCSE level with an administration NVQ, QCF or equivalent experience.
• Confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity.
• Organisational skills and ability to work independently and as part of a team.

Responsibilities

• Front‑of‑house greeting patients and visitors.
• Answer telephone calls on the main switchboard, take messages, set clinic room bookings.
• Maintain care records, scan documents and data inputting using CareNotes/SystmOne.
• Provide general admin support to other services when required within the building.
• Multi‑task under pressure and work flexibly to meet the needs of the service.

Skills

Confident telephone manner

Good IT skills

High level communication skills

Attention to detail

Organisational skills

Ability to work independently

Ability to work as part of a team

Education

GCSE level with an administration NVQ or equivalent experience

Job description

Coventry & Warwickshire Partnership NHS Trust

Receptionist / Admin Support – Permanent, 20 hrs per week. Base: Caludon Centre – Main Reception. Times: Mon‑Fri 13:00‑17:00.

Role Overview

We are looking to recruit a Receptionist / Administrative support role within an Adult Mental Health service.

The post-holder will be required to work within an integrated and skill mixed team, reporting to the Admin Team Coordinator and providing an effective and efficient reception and admin support service to clinicians and managers across the service.

Responsibilities

• Front‑of‑house greeting patients and visitors.
• Answer telephone calls on the main switchboard, take messages, set clinic room bookings.
• Maintain care records, scan documents and data inputting using CareNotes/SystmOne.
• Provide general admin support to other services when required within the building.
• Multi‑task under pressure and work flexibly to meet the needs of the service.

Qualifications

• GCSE level with an administration NVQ, QCF or equivalent experience.
• Confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity.
• Organisational skills and ability to work independently and as part of a team.
• Standard DBS check required – applicant responsible for financing the DBS.

Benefits

• Generous annual leave entitlement increasing during your time with us.
• Excellent learning and development opportunities including apprenticeship frameworks, distance learning, internal training, coaching and mentoring.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through Employee Assistance Programme and NHS discount schemes.
• Wellbeing support including an in‑house counselling service, external helpline and more.
• Staff networks and support group.

Additional Information

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others.

This advert closes on Tuesday 30 Dec 2025.