Reception & Admin Officer – Victims Centre, Ashford

Essex Police and Kent Police; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional law enforcement agency is seeking a Receptionist for a fixed term role in Ashford. Responsibilities include managing reception duties and providing administrative support at the Victims Centre. Ideal candidates will possess strong customer care skills, an empathetic approach, and experience dealing with sensitive situations. A good standard of education is required, and familiarity with Word, Excel, and Email is essential. The role offers a supportive environment dedicated to helping victims of crime.

Qualifications

• Experience managing competing workstreams.
• Ability to take control of emotive situations.
• Experience in victim support services is a plus.

Responsibilities

• Deliver reception and administrative support at the Victims Centre.
• Manage front desk inquiries and assist victims of crime.
• Provide ad hoc administrative support to the Commissioning Team.

Skills

Customer care focus

Empathetic approach

Communication skills

Organizational skills

Problem solving

Keyboard skills

Education

Good standard of education to GCSE A-C level including English and Mathematics

Tools

Word

Excel

Email

Job description

A regional law enforcement agency is seeking a Receptionist for a fixed term role in Ashford. Responsibilities include managing reception duties and providing administrative support at the Victims Centre. Ideal candidates will possess strong customer care skills, an empathetic approach, and experience dealing with sensitive situations. A good standard of education is required, and familiarity with Word, Excel, and Email is essential. The role offers a supportive environment dedicated to helping victims of crime.