Reception / Admin Lead

Sussex Primary Care; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in the City of London is seeking a Reception/Admin Lead to oversee day-to-day operations of the reception and administration team. The candidate should have strong leadership skills and previous experience in a healthcare environment. Responsibilities include managing the team, training staff, ensuring quality patient care, and maintaining administrative processes. This role offers an opportunity to be a key player in a supportive team environment.

Qualifications

• Strong leadership and organisational skills.
• Previous experience in a healthcare reception or admin environment preferred.
• Confident communicator, both with patients and team members.
• Ability to work independently, prioritise tasks, and maintain confidentiality.
• A team player committed to delivering high quality patient care and service.

Responsibilities

• Lead and supervise the reception/admin team, ensuring excellent communication and promote high morale.
• Manage team rotas, annual leave cover, performance reviews, appraisals, and sickness return to work processes.
• Conduct staff training, induction, and support development of team members.
• Ensure smooth process of appointment bookings, clinic management, and patient communication.
• Maintain admin supplies, reception materials, and update literature and noticeboards.
• Be the first point of contact for verbal complaints, escalating appropriately.
• Attend meetings, contribute to service improvement, and ensure compliance with SPC policies.
• Support business continuity and act as Fire Marshall and delivery contact.

Job description

Are you an organised, people focused leader with experience in reception or administrative work? We're looking for a Reception/ Admin Lead, to join our supportive team at The Avenue Surgery, part of Sussex Primary Care. This is a key role overseeing the day to day operations of our reception and administration team. You'll lead by example, ensure smooth running of patient facing services, and support our practice management team in maintaining high standards within the surgery.,

Responsibilities

• Lead and supervise the reception/admin team, ensuring excellent communication and promote high morale
• Manage team rotas, annual leave cover, performance reviews, appraisals, and sickness return to work processes
• Conduct staff training, induction, and support development of team members
• Ensure smooth process of appointment bookings, clinic management, and patient communication
• Maintain admin supplies, reception materials, and update literature and noticeboards
• Be the first point of contact for verbal complaints, escalating appropriately
• Attend meetings, contribute to service improvement, and ensure compliance with SPC policies
• Support business continuity and act as Fire Marshall and delivery contact

Qualifications

• Strong leadership and organisational skills
• Previous experience in a healthcare reception or admin environment preferred
• Confident communicator, both with patients and team members
• Ability to work independently, prioritise tasks, and maintain confidentiality
• A team player committed to delivering high quality patient care and service