Reception

Porsche Centre Swindon; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury automotive dealership in Bristol seeks a customer service representative to provide a warm and professional welcome to visitors and callers. Responsibilities include supporting sales and aftersales teams, maintaining a pristine showroom, and ensuring exceptional hospitality. The ideal candidate should possess strong communication skills and a proactive customer service approach.

Qualifications

• Strong communication skills and a polished appearance.
• Ability to handle enquiries confidently.
• Proactive approach to customer service.

Responsibilities

• Act as the first point of contact for all visitors and callers.
• Direct customers appropriately and support sales and aftersales teams.
• Maintain a pristine showroom environment.

Job description

• Act as the first point of contact for all visitors and callers, delivering a warm, professional welcome in line with the Porsche brand.
• Direct customers appropriately and support both sales and aftersales teams to ensure a smooth and efficient customer journey.
• Handle enquiries confidently, providing accurate information and clear communication at all times.
• Maintain a pristine showroom environment, ensuring displays and communal areas reflect Porsche standards.
• Provide exceptional hospitality, including refreshments and a comfortable waiting area, to enhance the customer experience.
• Support customer events as needed, assisting with planning and coordination.
• Carry out administrative tasks, such as managing correspondence.
• Uphold a polished appearance, strong communication skills, and a proactive approach to customer service.