Receiver, PSA UK

Collectors; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Collectors in London seeks an Operations Associate to join the Receiving team, the first touchpoint for customer submissions, ensuring items are received, handled, verified, and entered accurately and securely.

You will work in a fast-paced, team-oriented environment, following SOPs, reporting to the Operations Supervisor, and working onsite at the London Receiving Center with a focus on accuracy, security, quality, and productivity.

Qualifications

• Strong attention to detail and ability to work in a structured, process-driven environment.
• Reliable, organized, and able to work in a fast-paced setting with changing priorities.
• Comfortable handling customer property with care and accountability.
• Willingness to learn new processes, systems, and product categories.
• Experience with or interest in collectibles is a plus but not required.

Responsibilities

• Receive, open, sort, and process incoming customer submissions in accordance with established procedures.
• Handle customer-owned collectibles carefully and securely, maintaining chain of custody throughout the Receiving process.
• Match physical submissions against order and submission information, accurately counting and verifying items.
• Verify service levels and other submission information, identifying discrepancies before orders move to the next stage.
• Enter submission and item information into internal systems and generate required labels or documentation.
• Identify and raise missing items, damaged packages, submission discrepancies, or system issues.
• Support the resolution of problem orders in partnership with your Supervisor and relevant internal teams.
• Follow standard operating procedures, security requirements, and quality controls consistently.
• Meet established productivity, accuracy, quality, and turnaround time expectations.
• Maintain a clean, organized, and secure workstation and contribute to efficient workflow.
• Work flexibly across Receiving activities based on daily volumes and priorities.
• Participate in training and continuous improvement initiatives.

Skills

Attention to detail

Reliability

Organizational skills

Teamwork

Communication

Microsoft Office

Google Workspace

Tools

Microsoft Office

Google Workspace

Job description

About Collectors

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

Operations Associate

We’re looking for an Operations Associate to join our Receiving team in London. As one of the first operational touchpoints for customer submissions, you will play an important role in ensuring collectibles are received, handled, verified, and entered into our systems accurately and securely. You will work in a fast-paced, team-oriented environment where accuracy, security, quality, and productivity are critical. You will follow established standard operating procedures while helping identify issues and opportunities to continuously improve how we work. You will report to the Operations Supervisor and work onsite at our London Receiving Center.

What You’ll Do

• Receive, open, sort, and process incoming customer submissions in accordance with established procedures.
• Handle customer-owned collectibles carefully and securely, maintaining appropriate chain of custody throughout the Receiving process.
• Match physical submissions against order and submission information, accurately counting and verifying items.
• Verify service levels and other required submission information and identify discrepancies before orders move to the next stage.
• Accurately enter submission and item information into internal systems and generate required labels or documentation.
• Identify and raise missing items, damaged packages, submission discrepancies, system issues, or other process abnormalities.
• Support the resolution of problem orders in partnership with your Supervisor and relevant internal teams.
• Follow standard operating procedures, security requirements, and quality controls consistently.
• Meet established expectations for productivity, accuracy, quality, and turnaround time.
• Maintain a clean, organized, and secure workstation and contribute to an efficient overall workflow.
• Work flexibly across Receiving activities based on daily volumes and operational priorities.
• Participate in training, daily team activities, and continuous improvement initiatives.
• Share observations and improvement ideas that can help make our processes safer, simpler, more accurate, or more efficient.

Who You Are

You have strong attention to detail and take pride in completing work accurately. You are reliable, organized, and comfortable working in a structured, process-driven environment. You understand the importance of handling customer property with care, integrity, and accountability. You are comfortable performing repetitive, detail-oriented tasks while maintaining consistent quality. You can work efficiently in a fast-paced environment and manage changing priorities. You communicate clearly and work effectively as part of a team. You are comfortable raising questions or escalating when something does not look right rather than making assumptions. You are willing to learn new processes, systems, and product categories. You are comfortable using computers and learning operational software; working knowledge of Microsoft Office and/or Google Workspace is beneficial. Previous experience in operations, logistics, receiving, fulfillment, warehousing, production, quality control, or another process-driven environment is beneficial but not required. Knowledge of or enthusiasm for collectibles, including trading cards, sports cards, Pokémon, MTG, or other collectible categories, is a plus but not required.

Pay Transparency Statement

The salary for this position is £23,471.94 - £31,756.16. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Equal Opportunity Statement

Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Privacy and Data Processing

When you apply to a job on this site, the personal data contained in your application will be collected by Collectors ("Controller"), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [e-mail]. You may reach our privacy protection officer by emailing [e-mail]. Your personal data will be processed for the purposes of managing Controller’s recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) and, for applicants in the United Kingdom, Article 6(1)(f) of the UK General Data Protection Regulation ("UK GDPR"), read with the Data Protection Act 2018, or as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for Employment. Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission and, for transfers from the United Kingdom, the UK Addendum to those Standard Contractual Clauses issued by the Information Commissioner under section 119A of the Data Protection Act 2018. You can obtain a copy of the standard contractual clauses and the UK Addendum by contacting us at [e-mail]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR and UK GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority or, if you are in the United Kingdom, with the Information Commissioner’s Office. Visitors from outside the United States should review the Collectors Global Privacy Policy. If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].