Real-Time Payments Service Strategy Lead

MasterCard; Greater London; On-site; GBP 110,000 - 140,000; Full time

Job summary

Mastercard is seeking a Title and Summary Manager, Service Strategy Manager to drive the service strategy for RTP International and to enable resilience, technology transformation, and client-focused service operations across live-markets. The role requires exceptional stakeholder management and strategic acumen, coordinating with product, engineering and infrastructure teams.

You will shape and execute the service roadmap, advancing automation, observability and scalable service models while

Qualifications

• Experience in technology, consulting or service management roles.
• Experience in financial services or real-time payments ecosystems.
• Strong stakeholder engagement and communication, including with senior leaders and regulators.
• Proven track record of leading transformation programs and delivering measurable results.

Responsibilities

• Develop and own the service management strategy for RTP International.
• Collaborate with product, engineering and infrastructure to align readiness with roadmaps and launches.
• Modernize service platforms with automation, AIOps, observability and intelligent alerting.
• Lead cross-functional, cross-regional teams and engage clients, participant banks and regulators.
• Identify and implement efficiency improvements to enhance customer trust and service resilience.

Skills

Stakeholder management

Strategic thinking

Leadership

Consulting experience

Real-time payments knowledge

Communication skills

Education

ITIL certification

Six Sigma

SRE practices

Job description

Mastercard is seeking a Title and Summary Manager, Service Strategy Manager to drive the service strategy for RTP International and to enable resilience, technology transformation, and client-focused service operations across live-markets. The role requires exceptional stakeholder management and strategic acumen, coordinating with product, engineering and infrastructure teams.

You will shape and execute the service roadmap, advancing automation, observability and scalable service models while