Read more

Bonmarche; West of England; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

Bonmarche in the United Kingdom is seeking a dedicated store colleague to support the management team by delivering outstanding customer service, maintaining visual standards, and ensuring a positive shopping experience for every customer.

You will build rapport with shoppers, handle deliveries, support promotions, and follow cash handling and health and safety procedures. This role requires strong communication, numeracy, and a reliable team player who cares about the brand.

Qualifications

• Strong customer service skills and ability to communicate clearly.
• Good numeracy for handling transactions and data.
• Experience working in a retail environment and with a team.
• Familiarity with retail systems and POS software.
• Knowledge of till operations and cash handling procedures.

Responsibilities

• Maximise sales and profitability by delivering exceptional customer service as per policy.
• Maintain high visual standards throughout the store.
• Provide an enjoyable shopping experience with helpful, knowledgeable service.
• Build rapport with customers and encourage repeat visits.
• Process deliveries accurately and follow audit procedures.
• Implement in-store promotions as directed.

Skills

Customer service

Numeracy

Teamwork

Retail systems

Cash handling

Education

Good standard of education

Tools

Retail POS systems

Job description

To proactively support the store management team in:

Key Responsibilities

• Maximising sales and profitability by delivering exceptional customer service in line with the customer service policy
• Maintaining high visual standards throughout the store

Store Operations

• Deliver an enjoyable and positive shopping experience through approachable, helpful, and knowledgeable customer service
• Build rapport with customers, develop relationships, and encourage repeat visits
• Process deliveries accurately, following audit procedures
• Implement in-store promotions as directed
• Maintain visual merchandising standards, including window displays and
• Ensure compliance with promotional activity and store layout guidelines
• Follow cash handling and in-store security procedures
• Help maintain a safe and healthy working environment
• Adhere to all Health & Safety policies and procedures
• Carry out housekeeping duties both on and off the sales floor

Communication & Reporting

• Maintain regular communication with the store management team
• Stay up to date with company policies, procedures, and updates from Head Office

Financial & Analytical Duties

• Assist with monitoring daily footfall and conversion rates, and support actions to improve performance
• Work towards achieving targets for Average Transaction Value (ATV) and Items Per Basket (IPB)

Brand & Customer Engagement

• Keep up to date with product knowledge and internal systems through ongoing training and team meetings
• Promote and assist with the in-store ordering service
• Actively promote the Bonus Club and explain its benefits in line with GDPR guidelines

Additional Responsibilities

• Adhere to all internal policies, including the Whistleblowing Policy
• Complete all mandatory e-learning and personal development modules

Education

• A good standard of education is required

Knowledge, Skills & Experience

• Strong communication and numeracy skills
• Flexible, reliable, and passionate about the brand
• Ability to read and write to a good standard
• PC literacy and familiarity with retail systems
• Background in customer service and/or sales techniques
• Experience in a retail clothing environment
• Experience working as part of a team
• Knowledge of Health & Safety procedures
• Understanding of till operations and cash handling procedures

Personal Attributes

• Customer-focused, with the ability to confidently discuss products and promotions
• Team-oriented, honest, and trustworthy with integrity
• Proactive, organised, and adaptable
• Smart personal appearance that reflects the brand
• Enthusiastic, with flair and the ability to work on own initiative

Internal & External Contacts

• Visual Merchandising and Loss Prevention Teams

Competitive with excellent benefits package