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Hertfordshire County Council; Welwyn; On-site; GBP 33,000 - 36,000; Full time

Job summary

Hertfordshire County Council is hiring for a role within ARC Welwyn to support young people and their families through creative therapeutic interventions. The position involves working in family homes or a residential setting, promoting daily routines from school runs through to night-time settling, with a trauma-informed approach.

Candidates should have experience with young people or families, the ability to stay calm under pressure, and a willingness to complete NVQ Level 4 in Residential.

Qualifications

• Experience of working with young people and/or families.
• Ability to think on your feet and remain calm under pressure.
• Demonstrable resilience and ability to look after yourself and others.

Responsibilities

• Provide creative therapeutic family interventions within family homes or residential setting.
• Promote and implement daily routines from school runs to night-time settling.
• Work closely with social care, education, police and health professionals.

Skills

Resilience

Calm under pressure

Recording reports

Driving

Teamwork

Education

NVQ Level 4 in Residential

NVQ Level 4 Apprenticeship (if not completed)

Tools

Microsoft Office

Job description

Starting Salary:£32,578 progressing to £35,570 per annum plus 6% Market Enhancement

Hours:37

Contract Type:Permanent

Directorate:Children's Services

About the team

This role operates the following shift patterns which includes working 2 out of 4 weekends, evenings, bank holidays and sleep ins as well as some regular office based hours. Please note you will be required to work a combination of the below shifts:

RapidResponse Workers:

• 09:30 - 17:00
• 16:30 - midnight
• Occasional sleep in

ARC Services offer therapeutic support to young people and their families across Hertfordshire, through many different interventions.

We are looking for friendly passionate people to join our Rapid Response and Residential Short Breaks teams to help us make a difference.

No two days are the same as we work in a trauma informed creative way to prevent families breaking down.

Each of the teams work closely with social care teams, education, police, Out of Hours Service and Health.

About the role

This role involves supporting young people and their families through creative therapeutic family interventions within their family homes or our residential home. Promoting and implementing daily routines throughsupport with school runs right through to night time settling.

About you

• Experience of working with young people and or families.
• Ability to think on your feet and remain calm under pressure.
• Demonstratable skills in resilience and ability to look after yourself and others.
• Ability to work 2 out of 4 weekends a month, evenings and bank holidays.
• Computer competency with the ability to record concise detailed reports
• Full UK driving licence with regular access to a car + business insurance
• NVQ Level 4 in Residential - You will be required to complete the NVQ Level 4 Apprenticeship in Residential if not already completed - college time is included within your hours.
• A therapeutic way of thinking - although training will be provided on ARC Framework, Non-Violence Resistance and Developing Therapeutic Skills

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Health and Social care level 8job profile. Please locate this via: Job profiles - Health and social care

To hear more about this opportunity please contact Joanne Harris ([e-mail]) for an informal discussion about the role.

Interview Date: w/c 27th July 2026

Disability Confident

We are proud to be a DisabilityConfident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required

You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Further information about the legal requirement can be found here.

Job Details

Company: Hertfordshire County Council

Salary: £31,537 to £34,434 a year

Hours: Full-time

Location: ARC Welwyn, AL8 6YN

Job type: Permanent

Posting date: 16 Sept 2026

Closing date: 4 Oct 2026