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Co-op Group; Tees Valley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% discount on Co‑op products

Pension scheme with up to 10% employer

31 days holiday pro rata

GP access 24/7

Job summary

Co-op Group is seeking Customer Team Members in the UK to join a local Co-op store. Working 16 hours per week with overtime, you’ll provide friendly service, stock shelves, help customers on tills, and support daily operations.

Full training provided; weekend shifts; benefits include 30% discount, pension contributions, holiday allowance, and access to GP appointments.

Qualifications

• Experience in retail is not essential.
• Customer-focused approach and friendly manner.
• Ability to work flexible shifts including weekends.

Responsibilities

• Deliver friendly and thoughtful service to customers.
• Keep shelves stocked, check prices and stock accuracy.
• Operate tills and contribute to daily operations.
• Support store operations and teamwork to run the store smoothly.
• Promote Co-op Membership and engage with customers.

Skills

Customer service

Teamwork

Flexibility

Retail experience

Job description

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: 6pm to 10pm or 3pm to 10pm, with flexible availability across the week to include at least 1 weekend shift. We're happy to discuss additional availability further at interview.

Full, paid training provided

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast‑moving Co‑op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co‑op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co‑op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co‑op?

• Full training and career development resources
• 30% discount on all Co‑op products in‑store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

We reserve the right to remove a vacancy before the scheduled closing date.