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Co-op Group; St. Austell; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounts on Co-op products

Pension

23 days holidays

Employee Assistance Programme

Virtual GP

Career development opportunities

Pay app access

Job summary

Co-op Group is seeking a Funeralcare team member to support families and manage funeral service duties. This part-time role involves 16 hours per week, with shifts between 8am and 8pm and a one-week-on/five-weeks-off on-call rota, plus occasional night cover.

No prior funeral industry experience is required as full training and ongoing support are provided, along with a competitive salary and a strong benefits package. Join a trusted community-focused brand focused on compassionate care.

Qualifications

• Full UK manual driving licence
• Ability to perform physical tasks (lifting) with provided training
• Good IT skills and ability to use various devices
• Ability to stay calm and compassionate in emotional situations
• Strong attention to detail and adherence to policies

Responsibilities

• Collect the deceased from various locations in a professional, empathetic manner
• Bear coffins on the day of the funeral and drive funeral vehicles
• Maintain cleanliness of equipment and facilities, including vehicles
• Prepare coffins and engrave name plates
• Prepare the deceased for viewings and the funeral
• Maintain client management applications and keep records up to date
• Safely lift and move coffins using proper techniques and safety guidelines

Skills

Full UK driving licence

IT skills

Empathetic customer service

Attention to detail

Tools

Computers

Tablets

Job description

Part time 16 hours per week, Varied shifts as required between 8am and 8pm, Monday to Sunday - as part of this role, you'll also be part of the on call rota - On Call will be one week on call and 5 weeks off between 8am and 8pm. Occasional cover for Night Ambulance crew

You'll need a full manual UK driver's licence for this job.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

Help families say the perfect goodbye to loved ones as part of our funeral service crew.

You don't need any previous experience in the funeral industry as we provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

At the Co-op, you'll be part of something meaningful. Join us today.

What you'll do

• collect the deceased from a range of locations and scenarios in a professional and empathetic manner
• bear coffins on the day of the funeral and drive funeral vehicles
• maintain the cleanliness of equipment and facilities, including vehicles
• prepare coffins and engrave name plates
• prepare the deceased in our care for viewings and the funeral
• maintain client management applications daily, inputting detailed and timely information to keep records consistently updated
• safely lift, carry and move coffins following safe techniques, using handling aids and equipment and following health and safety guidance to prevent injuries

What you'll bring

• a full UK manual driving licence
• the ability to perform the physical aspects of the role (such as manual lifting). Appropriate training and equipment to ensure safe working practices will be provided.
• good IT skills, with the confidence to use a range of technology devices (e.g computers, tablets, smartphones, printers and scanners) and the ability to learn and effectively use new applications and systems.
• the ability to react calmly and compassionately in emotional circumstances, with a sensitive and empathetic approach to customer service
• strong attention to detail and accuracy, making sure regulatory policies and processes are always adhered to

Why Co-op?

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Stream - a money management app that gives you access to a percentage of your pay as you earn it.

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.