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Government Recruitment Service; St. Austell; On-site; GBP 39,000 - 45,000; Full time

Job summary

Government Recruitment Service in St Austell, United Kingdom, is seeking an Operational Management Information Developer to turn data into meaningful insights and drive service improvements. You will develop performance measures, indicators and analytics to support decision making within the Working Age Services Directorate of the Digital Transformation Group.

You will collaborate with Operations, Digital teams and senior stakeholders to test hypotheses, evaluate outcomes and shape data-driven

Qualifications

• Experience turning data into actionable insights for decision making.
• Ability to generate performance metrics and indictors.
• Strong communication and stakeholder engagement skills.
• Proficient with Power BI and SQL for analytics.

Responsibilities

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Skills

Data analysis

Power BI

Stakeholder management

Communications

Visualization

Tools

Power BI

SQL

Job description

Operational Management Information Developer

Company: Government Recruitment Service Salary: £38,772 to £45,065 a year Hours: Full-time Location: St Austell Job type: Permanent Posting date: 8 Sept 2026 Closing date: 22 Sept 2026

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Are you passionate about turning data into meaningful insight?

Do you enjoy identifying opportunities for service improvement and influencing decision making through evidence and analysis?

Want to play a key role in shaping the delivery of services that support millions of customers across the UK?

If so, come and join us as an Operational Management Information Developer within the Working Age Services Directorate in the Digital Transformation Group.

The Working Age Data and Performance Team sits at the heart of DWP's Digital Transformation Group, providing the analysis, performance insight and resource planning that help drive continuous improvement across Working Age services.

Working with Operations, Digital teams and senior stakeholders, including Directors and Ministers, you will use data and insight to understand performance, identify opportunities for improvement and support evidence based decision making. You'll contribute to the development of performance measures and process indicators, test hypotheses, evaluate outcomes and help shape data driven initiatives that improve services for our customers.

This is an exciting opportunity to join a high profile team where your work will directly influence how Working Age services are delivered, helping to drive efficiency, improve customer outcomes and support strategic decision making across the department.

• Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making.
• Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured.
• Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements.
• Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively.
• Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services.
• Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes.
• Present complex data and technical findings in a clear and engaging way for non-technical audiences.
• Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.