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Greggs PLC; Otley; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Staff discount 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health & wellbeing app

Holiday entitlement grows with tenure

Pension with up to 7% match

Employee assistance app

Long service awards

Discounts on everyday purchases

Job summary

Greggs PLC in the United Kingdom is hiring a Shift Manager to lead a busy shop floor, ensuring customers have a brilliant experience whether in-store or via online orders. You’ll supervise the team, model fast, friendly service and keep displays stocked, ovens running, and the shop clean at all times.

The role involves inspiring the team, preparing products such as sandwiches, and coordinating with colleagues across channels.

Qualifications

• Demonstrates reliable leadership and customer service focus.
• Experience supervising teams in a customer-facing environment is preferred.
• Able to motivate and develop staff to meet brand standards.

Responsibilities

• Inspire the team to deliver excellent shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products (e.g., sandwiches) and manage ovens.
• Keep displays stocked and shop tidy at all times.
• Oversee shop operations when the Manager is away.

Skills

Leadership

Customer service

Team supervision

Job description

Salary: £14.00 per hour which includes a 20p per hour band increment.

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’llbe responsible forlooking after the shop when the Managerisn’taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'lllead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fullystocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean,tidyand presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Longserviceawards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You’ll be reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

Ifyou’vegotpreviousteam supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

£14.00 per hour which includes a 20p per hour band increment.

£12.91 per hour plus various premium payments (at age 18).