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Tesco; Norwich; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

Flexible hours

Staff discount

Wellbeing services

Life cover

Pension

Cycle to work

Uniform provided

Job summary

Tesco is seeking a Store Colleague in the United Kingdom. You will deliver friendly, natural service, greet customers, and help with shelf replenishment, checkout tasks, online order picking, and occasional delivery support. You’ll contribute to great service, strong sales, and efficient store operations.

Applicants should enjoy teamwork, be proactive, and build rapport with customers. Roles offer flexible hours and opportunities for growth within Tesco’s stores network.

Qualifications

• Passion for delivering great service to customers.
• Able to build rapport and ensure every customer leaves satisfied.
• Able to work well in a team and communicate openly.

Responsibilities

• Providing friendly, natural service and getting to know your customers.
• Being confident with Tesco products and services and offering help when needed.
• Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general service and replenishment duties.
• Making customer focused decisions and completing key store routines.
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance.

Skills

Customer service

Teamwork

Communication

Initiative

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Colleague pay starts at £13.28 per hour, rising to £14.55 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

You will be responsible for

• Providing friendly, natural service and getting to know your customers
• Being confident with our products and services and offering help when needed
• Providing flexible support across the store, including shelf replenishment, checkout service, online order picking, occasional delivery assistance, and general service and replenishment duties.
• Making customer focused decisions and completing key store routines
• Understanding how your role supports great service, strong sales, waste reduction and overall store performance

You will need

• A passion for delivering great service, greeting customers with a smile, and serving them with pride
• To build rapport so customers leave having had a great experience
• To use your initiative and make the right decisions for customers
• To work well in a team and communicate openly, having fun, and celebrating success

What’s in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
• Uniform provided, plus policies to support you through life’s key moments

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com