Read more

Government Recruitment Service; Market Drayton; Presencial; GBP 29.000 - 35.000; Jornada completa

Descripción de la vacante

Government Recruitment Service seeks a Verification Assurance Officer (Central) to join a frontline fraud-prevention team within Jobcentre and Service Centres. You will interview claimants, verify documents, and work with colleagues to strengthen fraud controls at the point of service.

The role requires on-site working with travel between sites and regular MI reporting. You will educate customers on responsibilities and help reduce welfare fraud while supporting strategic objectives.

Formación

• Excellent communication skills and ability to explain fraud risks clearly.
• Experience in conducting interviews and collecting evidence.
• Ability to identify and flag potential fraud promptly.
• Familiarity with welfare systems and verification processes.

Responsabilidades

• Conduct initial and follow-up evidence interviews with claimants.
• Verify identification, housing and childcare cost elements of Universal Credit.
• Provide evidence-based feedback to teams and contribute to MI reporting.
• Lead customer education sessions and explain responsibilities to claimants.

Conocimientos

Communication

Interviewing

Fraud awareness

MI reporting

Herramientas

MI systems

Descripción del empleo

Verification Assurance Officer - Central

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be to:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Proud member of the Disability Confident employer scheme

Verification Assurance Officer - Central

Company: Government Recruitment Service

Salary: £32,137 to £32,137 a year

Hours: Full-time

Location: Market Drayton

Job type: Permanent

Posting date: 7 Oct 2026

Closing date: 20 Oct 2026

Summary

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be to:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Related jobs

481890-National Fraud Initiative (NFI) - NFI Business Development Lead

£45,292 to £53,629 per year

Government Recruitment Service

Remote Permanent Full time

COUNCIL TAX RECOVERY OFFICER (REMOTE)

£22.05 to £22.05 per hour

ESSENTIAL EMPLOYMENT LTD

Slough, South East

Remote Contract Full time

Service Plan Support Manager

Motorplan Ltd

Remote Permanent Full time

Browse more jobs