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Department for Work and Pensions; Greater Lincolnshire; Sur place; GBP 27 000 - 37 000; Plein temps

Résumé du poste

The Department for Work and Pensions is seeking a Work Coach for the Universal Credit Job Centre in Lincolnshire. You will work on-site with customers, delivering tailored coaching to help them move into work and access the support they need.

As a Work Coach you will handle face-to-face interactions, telephone and digital communications, and use local knowledge to connect customers with job opportunities and support partners. This is a permanent full-time role.

Qualifications

• Excellent verbal and written communication for a diverse range of customers.
• Ability to coach customers to move into work.
• Competent with a range of computer systems for tasks and job search.
• Strong English language skills required.

Responsabilités

• Provide support to customers on Universal Credit, ESA, JSA, and Income Support.
• Offer quality job-search advice and match to suitable vacancies.
• Ensure compliance with the Equality Act 2010 and provide additional support.
• Build positive relationships that motivate and build trust.
• Develop knowledge of local employment opportunities and partner services.
• Make timely decisions and refer customers to appropriate help.
• Be accountable for performance and caseload management.

Connaissances

Effective communication

Coaching customers

Digital tools proficiency

English proficiency

Description du poste

784 - Universal Credit Job Centre - Work Coach - Yorkshire and Lincolnshire

Company: Department for Work and Pensions Salary: from £32,137 a year Hours: Full-time Location: Lincolnshire Working pattern: On-site Job type: Permanent Posting date: 15 Oct 2026 Closing date: 29 Oct 2026

This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.

Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

We can never guarantee sponsorship for any role, all we can advise is that sponsorship requests will be considered in line with the relevant DWP guidance and Home Office policy in place at the time.

About the job

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

About us - Department for Work and Pensions GOV.UK

Job Description

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

Key Accountabilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Person Specification

What we are looking for:

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• The ability to understand complex information and give clear explanations to the customer.
• You will be able to coach customers to improve their movement in to work.
• You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
• You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.
• Candidates must have an ability to fulfil all spoken aspects of the role with confidence through the medium of English.

On appointment successful applicants must:

• You must be able to work on site, in person, in the Jobcentre location you are posted to.
• You must be able to work with customers face to face. Telephony and digital contact will also be an essential requirement.
• You must be able to work in a fast paced, busy environment as part of a team and independently.

The Department will provide reasonable adjustments to enable people to complete the requirements above.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

Proud member of the Disability Confident employer scheme