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Government Recruitment Service; Grays; Sur place; GBP 32 000 - 37 000; Plein temps

Résumé du poste

Government Recruitment Service in Grays, United Kingdom, is recruiting a Verification Assurance Officer (VAO) to join a new frontline team. The role focuses on identifying and tackling fraud at the point of contact, improving verification processes, and educating claimants about responsibilities to prevent fraud in the welfare system.

The VAO will interview claimants face-to-face at Jobcentre locations, work with Jobcentre colleagues, and contribute to fraud controls across sites.

Qualifications

• Experience conducting initial and follow-up interviews for verification of documents.
• Ability to educate customers on responsibilities and consequences of non-compliance.
• Ability to collate and maintain accurate Management Information (MI).
• Willingness to travel between sites if required.

Responsabilités

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews and verification activities.
• Conduct robust interviews where there is a suspicion on the validity of documents produced for verification.
• Lead customer education sessions to provide clarity on customer responsibilities and consequences of non-compliance.
• Collate and maintain accurate MI as directed by analysts and performance teams.
• Provide regular feedback at office meetings on fraud trends and risk signals.

Connaissances

Interviewing claimants

Communication

Fraud awareness

MI reporting

Description du poste

Verification Assurance Officer - Home Counties

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO, you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator, you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information intospecialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

• Company: Government Recruitment Service
• Salary: £32,137 to £37,016 a year
• Hours: Full-time
• Location: Grays
• Job type: Permanent
• Posting date: 21 Oct 2026
• Closing date: 3 Nov 2026