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Government Recruitment Service; Fort William; Vor Ort; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

Disability Confident employer

Zusammenfassung

Government Recruitment Service is seeking a Verification Assurance Officer to join our Scotland team in Fort William. The role focuses on frontline fraud prevention, interview-based verification, and close collaboration with Jobcentre colleagues to strengthen fraud controls.

You'll conduct evidence interviews, educate claimants on their responsibilities, and help deliver the Welfare system's integrity through precise MI reporting and timely decision-making in a fully on-site role.

Qualifikationen

• Strong communication skills for educating claimants and colleagues.
• Ability to conduct robust interviews to verify documents and information.
• Understanding of fraud prevention within welfare services.

Aufgaben

• Conduct initial and follow-up evidence interviews and verification activities.
• Interview claimants to verify identification, housing and childcare costs elements.
• Provide regular feedback on fraud trends to risk and intelligence teams.
• Lead customer education sessions on responsibilities and non-compliance consequences.
• Maintain accurate management information as directed by analysts.

Kenntnisse

Great communication

Interviewing

Fraud prevention

Stakeholder engagement

Jobbeschreibung

Verification Assurance Officer - Scotland

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be to:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Company: Government Recruitment Service Salary: £32,137 to £32,137 a year Hours: Full-time Location: Fort William Job type: Permanent Posting date: 7 Oct 2026 Closing date: 20 Oct 2026

Proud member of the Disability Confident employer scheme