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ATG Entertainment; Folkestone; On-site; GBP 12,000 - 17,000; Part time

Job summary

ATG Entertainment seeks a Christmas Party Team Member for seasonal event coverage in Folkestone. You will assist the Head Chef and Events Manager, serving guests, clearing tables, and replenishing crockery to ensure smooth party operations.

You will support the in-house Customer Service team and uphold high standards of guest care throughout the busy Christmas period. Candidates should be comfortable in a fast-paced environment, proactive, well-presented, and available for all Christmas party

Qualifications

• Experience of working in the food service industry.
• Ability to remain flexible and calm under time pressure.
• Strong work ethic and care for quality.
• Observant and focused on the customer.
• Relate well to others and communicate with colleagues and management.
• Flexible with working hours; evenings and weekends included.

Responsibilities

• Serve food to guests during Christmas Party events.
• Clear plates and glasses; replenish cutlery and crockery for following parties.
• Assist with washing items in dishwasher.
• Greet guests and provide high standard of customer service.
• Identify risks to customers or staff and help keep everyone safe.
• Collaborate with team members to ensure all tasks are completed.

Skills

Food service

Flexibility

Customer focus

Communication

Team player

Reliability

Under pressure

Job description

Christmas Party Team Member - Seasonal Position

Christmas Party Team Member – Seasonal Position

You’ll report to the Events Manager, assisting the Head Chef, in being responsible for serving food to our guests, clearing plates and glasses, and replenishing all cutlery and crockery ready for all following parties.

You will work alongside the in-house Customer Service team, with a high standard of customer service required.

It is required that you are comfortable working in a fast-paced environment, are proactive and that you present well for all guests. You are expected to be available for each Christmas Party.

Please note that this is a temporary role, however there may be the opportunity of a permanent role made available in the New Year.

Key Responsibilities

• Christmas party nights will be held on 27th & 28th November, as well as 4th, 5th, 11th, 12th, 17th, 18th & 19th December, beginning at 19:00. The expectation is that successful candidates will work all the events.
• Greet and engage with customers, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued guest.
• Deliver excellent food service for each Christmas Party.
• Work with team members to create a friendly and welcoming environment and culture.
• Proactively identify risks to customers or staff, whether that be a job requirement, or could impact health, safety or security, to then take appropriate actions to keep everyone in attendance safe.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• To serve food, clear plates and glass, and assist with washing everything through our dishwasher, in preparation for future parties.
• Please note that you may be offered additional hours both upstairs in our Theatre, and for any further functions that are booked in throughout the Christmas period.

Your Skills, Qualities, and Experience.

If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.

Skills and Experience

• Have experience of working in the food service industry.
• Have the ability to remain flexible and calm whilst working under pressure and within time constraints.
• Have a great work ethic, and a care for quality.
• Be observant and focussed on the customer.
• Relate well to others.
• Communicate effectively to your colleagues, and management.
• Be flexible and reliable with working hours; varied hours will include evenings and weekends.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our ATG INSPIRE work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.