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Government Recruitment Service; Ely; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in Ely is recruiting a Verification Assurance Officer - Central to work from a Jobcentre location and collaborate with colleagues to prevent fraud in the welfare system. The role emphasizes frontline interviews, verification activities and educating claimants about responsibilities.

Frequent site travel may be required, with duties including leading education sessions, providing feedback to risk teams and strengthening fraud controls on the front line.

Qualifications

• Experience in frontline verification interviews and fraud controls is desirable.
• Strong communication skills and ability to educate customers on responsibilities.
• Willingness to travel between sites as required.

Responsibilities

• Conduct initial and follow-up evidence interviews and verification activities.
• Provide regular feedback on fraud trends and reporting to risk and intelligence teams.
• Lead customer education sessions with Jobcentre colleagues on responsibilities and consequences of non-compliance.

Skills

Interviewing

Fraud awareness

Stakeholder engagement

Job description

Verification Assurance Officer - Central

This is an exciting opportunity to be part of a new and dynamic team which will introduce a Verification Assurance Officer (VAO) job role within selected Jobcentre and Service Centres.

The role will enable the VAO and Jobcentre colleagues to work together to identify and tackle fraud on the frontline, responding to potential fraud quickly and effectively at the outset. The aim is to prevent fraud entering the welfare system, reduce customer debt and to meet Fraud, Error and Debt strategy and strategic objectives.

As a VAO you will help improve the verification processes by strengthening our fraud controls on the front line. You will support the prevention of intentional fraud entering the welfare system, while actively increasing customer engagement and knowledge, educating them on their responsibilities.

As a great communicator you will also be responsible for raising Jobcentre colleagues' awareness of fraud and by providing practical support, making it clear that everyone has a responsibility to tackle fraud when they suspect it.

Due to the nature of the work, you will be required to carry out this role fully from a Jobcentre location, the critical part of the role will be interviewing claimants and collaborating with Jobcentre colleagues face to face, so hybrid and home working cannot be considered.

As a Verification Assurance Officer, your key tasks will be to:

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of Identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Frequent travel between sites may be required depending on business needs.

Proud member of the Disability Confident employer scheme

Company: Government Recruitment Service
Salary: £32,137 to £32,137 a year
Hours: Full-time
Location: Ely
Job type: Permanent
Posting date: 7 Oct 2026
Closing date: 20 Oct 2026