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British Heart Foundation; East Ham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

38 days annual leave (plus the option)

Holistic support leave

Enhanced family policies

Wagestream - early access to wages

Health cash plan

Virtual GP and EAP

Pension with employer contribution up 

Cycle to work

Discounts on gym memberships

Discounts with retailers

Job summary

British Heart Foundation in East Ham is hiring a part-time Sales Assistant to join our community-focused retail team. This 15-hour-per-week role requires weekend availability and occasional bank holidays on a rota, with training provided and a welcoming customer‑facing environment.

You will engage customers, merchandise donated stock, and support the E‑Commerce team to boost online sales, while acting as a Keyholder when managers are not on duty to keep the store running smoothly.

Qualifications

• Retail or customer service experience valued but not required.
• Able to work weekends and bank holidays on rota.
• Comfortable using a till, PC, smartphone and email.
• Driven by sustainability and helping local communities.

Responsibilities

• Engage customers with outstanding service and promote the charity's mission.
• Organise and merchandise donated stock to maximise sales.
• Collaborate with the E‑Commerce team to grow online sales.
• As a Keyholder, help run the store when a manager is not on duty.

Skills

Customer service

Teamwork

Attention to detail

Tech savvy

Adaptability

Tools

Till

PC

Smartphone

Email

Job description

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

Look no further – join us as a Sales Assistant in East Ham

This is a part time role working 15 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

What does this role involve?

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve lifting large pieces of furniture / moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e‑mail with ease.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer.

Why join the BHF?

• 38 days annual leave (plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

What do I need to know?

• Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
• Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
• Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
• Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.