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Toolstation Ltd; Cramlington; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Company pension scheme

Bonus scheme

Cycle to work scheme

Save and buy as you earn

Staff discounts across Travis Perkins

Financial education and support

Recognition awards

Discounts at over 1000 retailers

Job summary

Toolstation Ltd is seeking a Store Manager to lead our branch and deliver exceptional customer service. You will manage the branch, serve customers, check deliveries, and stock shelves, while inspiring and coaching your team to achieve great results.

The role requires early starts and long days, with a focus on team development and high standards. You’ll drive sales through superb service, foster a positive store culture, and ensure product availability.

Qualifications

• Track record of developing high performing retail teams.
• Hard work and passion for leading a team to deliver sales.
• Love of teamwork; muck in and develop future leaders.
• Customer-focused leadership to achieve great results.
• Resilience and flexibility to meet challenges.

Responsibilities

• Delivering great service and ensuring your team provides a great customer experience.
• Mucking in: helping with deliveries, opening/closing the branch, stocking shelves, cleaning the branch and assembling orders.
• Inspiring: building a positive culture with feedback, praise and recognition.
• Leading: coaching, motivating and engaging your team to create a great place to work.
• Building a fun working environment with strong product availability and branch standards.

Skills

Retail leadership

Team development

Customer service focus

Store operations

Team motivation

Job description

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Delivering an outstanding customer proposition. This isn’t your average retail role. It’s much more than an average Store Manager job. Of course, you’ll manage the Branch, but you’ll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.

Day-to-day

Delivering great service. Ensuring your team provide a great customer experience, delivering sales through service.

Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.

Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition.

Asking questions and building relationships. Making sure your team get the development they need, supporting future business growth and succession. Making sure your customers leave the branch with everything that they need for the job.

Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key.

Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you'll bring

• Knowledge. Be proud of your track record in developing high performing and engaged retail teams.
• Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results.
• A love of team work. Be happy to muck in and get your hands dirty, and passionate about developing future leaders.
• Customer Focus. Ensure the customer remains at the heart of everything you do.
• Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver.
• Flexibility. Be there when your team need you, understand priorities and plan effectively.
• Yourself. Bring your whole self to work and let your true personality shine through.

What you'll get

You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.

• 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays)
• company pension scheme and life assurance
• bonus scheme
• cycle to work scheme
• save and buy as you earn
• 20% discounts across all Travis Perkins companies
• financial education and support
• recognition awards
• discounts at over 1000 other retailers

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability