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AWD online; City of Edinburgh; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

International company

Job summary

AWD online is seeking an Account Manager / Luxury Retail Store Manager in Edinburgh to drive retail performance and deliver personalised customer experiences in a premium beauty setting.

You will achieve sales targets, nurture loyalty, and elevate brand awareness through product storytelling and high service standards, working closely with store teams to maximise counter performance and launches.

Qualifications

• Previous experience in a comparable retail management, business management, key holder or assistant store management position.
• Previous experience within beauty, skincare or luxury retail.
• Strong communication, influencing and leadership skills.
• Passion for beauty, luxury retail and delivering exceptional customer experiences.
• Ability to build long-term customer relationships and translate brand stories into memorable customer journeys.
• Strong organisational skills with the ability to prioritise effectively.

Responsibilities

• Drive Sales Performance: Achieve individual and account sales targets while identifying opportunities to maximise counter performance and customer engagement
• Deliver Exceptional Service: Create personalised, memorable customer journeys that exceed expectations and encourage long-term loyalty
• Build Brand Awareness: Bring the brand story to life through confident product storytelling, consultations and engaging customer interactions
• Maintain Retail Excellence: Consistently uphold retail excellence standards alongside the expectations of the host retailer
• Develop Customer Relationships: Build a loyal client base through authentic communication, attentive service and relationship management
• Support Launches and Promotions: Adapt quickly to new products, promotions and retailer-specific activities
• Manage Priorities: Organise workload effectively while working independently and collaboratively with store teams
• Lead by Example: Demonstrate strong service, product knowledge, commercial focus and professional standards
• Create Retail Theatre: Turn consultations into engaging experiences that inspire confidence and support commercial success

Skills

Retail management

Leadership

Communication

Customer service

Brand storytelling

Job description

Account Manager / Luxury Retail Store Manager (AWDO-P15167)

Account Manager / Luxury Retail Store Manager

Join a premium beauty retail environment where exceptional service, commercial performance and memorable customer experiences are at the heart of the role. This opportunity offers the chance to build specialist product expertise, strengthen leadership capability and develop commercial skills within a supportive, creative and international organisation.

If you’ve also worked in the following roles, we’d also like to hear from you: Counter Manager, Business Manager, Retail Manager, Assistant Store Manager, Beauty Manager, Sales Manager, Store Supervisor, Retail Supervisor, Key Holder, Senior Beauty Advisor

LOCATION: Edinburgh, Scotland

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

This is an exciting opportunity for an Account Manager to drive retail performance while creating exceptional, personalised customer experiences in a premium beauty setting.

The Account Manager will focus on achieving sales targets, building customer loyalty and increasing brand awareness through engaging consultations, product storytelling and consistently high service standards.

Working closely with store teams, the Account Manager will maintain retail excellence, respond to launches and promotions, identify opportunities to maximise sales and bring energy and theatre to every customer interaction.

The position also offers scope to deepen specialist beauty knowledge, strengthen commercial capability and develop leadership skills in a collaborative environment.

DUTIES

• Drive Sales Performance: Achieve individual and account sales targets while identifying opportunities to maximise counter performance and customer engagement
• Deliver Exceptional Service: Create personalised, memorable customer journeys that exceed expectations and encourage long-term loyalty
• Build Brand Awareness: Bring the brand story to life through confident product storytelling, consultations and engaging customer interactions
• Maintain Retail Excellence: Consistently uphold retail excellence standards alongside the expectations of the host retailer
• Develop Customer Relationships: Build a loyal client base through authentic communication, attentive service and relationship management
• Support Launches and Promotions: Adapt quickly to new products, promotions and retailer-specific activities
• Manage Priorities: Organise workload effectively while working independently and collaboratively with store teams
• Lead by Example: Demonstrate strong service, product knowledge, commercial focus and professional standards
• Create Retail Theatre: Turn consultations into engaging experiences that inspire confidence and support commercial success

CANDIDATE REQUIREMENTS

• Previous experience in a comparable retail management, business management, key holder or assistant store management position
• Previous experience within beauty, skincare or luxury retail
• Strong communication, influencing and leadership skills
• Passion for beauty, luxury retail and delivering exceptional customer experiences
• Ability to build long-term customer relationships and translate brand stories into memorable customer journeys
• Strong organisational skills with the ability to prioritise effectively
• Confidence working independently while building positive relationships with store teams
• Positive, adaptable approach with flexibility to respond to changing business needs, launches and in-store activity
• Professional, confident and authentic approach to customer interactions
• Comfortable working in a premium retail environment where personalisation is central to the customer experience

A few things you'll love about the company...

• Entrepreneurial, creative and welcoming work culture
• Learning and development opportunities
• Opportunities to grow within an international company
• Competitive compensation and benefits package

JOB REF: AWDO-P15167