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Government Recruitment Service; Birkenhead; On-site; GBP 44,000 - 47,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Government Recruitment Service is seeking an Operational Resource Planning Leader in Birkenhead to oversee a small team delivering complex planning tasks. You will develop robust resource plans, manage forecasting, and present strategic recommendations to senior leaders.

The role offers a pivotal position within CMS, with responsibilities spanning reporting, performance insights, and proactive risk assessment to support informed decision-making at director level.

Qualifications

• Leadership experience guiding a small team delivering complex tasks under pressure.
• Proven ability to develop robust resource plans and forecasts.
• Strong stakeholder engagement with senior leaders and directors.
• Experience leading and delivering complex resource reporting and forecasting.

Responsibilities

• Provide strong, visible leadership to a small team delivering a wide variety of complex tasks and overcoming challenges, often at pace and under pressure.
• Create a positive environment encouraging continuous improvement and ongoing professional development.
• Support the CMS Senior Leadership Team by leading the development of comprehensive, robust resource plans. Identifying opportunities and risks and making sound recommendations to Senior leaders.
• Drive effective stakeholder engagement through communications with senior leaders, directors and business partners in the wider Department for Work and Pensions (DWP) to facilitate positive business outcomes.
• Lead development and delivery of accurate, complex resource reporting, planning and forecasting.
• Analyse, interpret and communicate complex information in a clear and concise way, both in written briefings and verbally, including confident delivery to audiences at Director and Senior stakeholder level.
• Leading discussions, developing recommendations and supporting strategic decision making at a high level.

Skills

Leadership

Resource planning

Stakeholder engagement

Data reporting

Strategic thinking

Job description

Child Maintenance Service - Operational Resource Planning Leader

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

This is an exciting opportunity to undertake a high profile, fast paced and influential role at the heart of the Child Maintenance Service (CMS), ensuring effective planning and use of resource across the organisation.

You will lead a team of resource planners and work closely with senior operational leaders and directors to understand current and future resource needs. You will develop robust resource plans, identify opportunities and risks, and support strategic decision-making.

Key Tasks:

• Provide strong, visible leadership to a small team delivering a wide variety of complex tasks and overcoming challenges, often at pace and under pressure.
• Create a positive environment encouraging continuous improvement and ongoing professional development.
• Support the CMS Senior Leadership Team by leading the development of comprehensive, robust resource plans. Identifying opportunities and risks and making sound recommendations to Senior leaders.
• Drive effective stakeholder engagement through communications with senior leaders, directors and business partners in the wider Department for Work and Pensions (DWP) to facilitate positive business outcomes.
• Lead development and delivery of accurate, complex resource reporting, planning and forecasting.
• Analyse, interpret and communicate complex information in a clear and concise way, both in written briefings and verbally, including confident delivery to audiences at Director and Senior stakeholder level.
• Leading discussions, developing recommendations and supporting strategic decision making at a high level.

Proud member of the Disability Confident employer scheme

Child Maintenance Service - Operational Resource Planning Leader

Company: Government Recruitment Service

Salary: £44,447 to £46,547 a year

Hours: Full-time

Location: Birkenhead

Job type: Permanent

Posting date: 8 Sept 2026

Closing date: 21 Sept 2026

Summary

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

This is an exciting opportunity to undertake a high profile, fast paced and influential role at the heart of the Child Maintenance Service (CMS), ensuring effective planning and use of resource across the organisation.

You will lead a team of resource planners and work closely with senior operational leaders and directors to understand current and future resource needs. You will develop robust resource plans, identify opportunities and risks, and support strategic decision-making.

Key Tasks:

• Provide strong, visible leadership to a small team delivering a wide variety of complex tasks and overcoming challenges, often at pace and under pressure.
• Create a positive environment encouraging continuous improvement and ongoing professional development.
• Support the CMS Senior Leadership Team by leading the development of comprehensive, robust resource plans. Identifying opportunities and risks and making sound recommendations to Senior leaders.
• Drive effective stakeholder engagement through communications with senior leaders, directors and business partners in the wider Department for Work and Pensions (DWP) to facilitate positive business outcomes.
• Lead development and delivery of accurate, complex resource reporting, planning and forecasting.
• Analyse, interpret and communicate complex information in a clear and concise way, both in written briefings and verbally, including confident delivery to audiences at Director and Senior stakeholder level.
• Leading discussions, developing recommendations and supporting strategic decision making at a high level.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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