Reactive Repairs Manager — Social Housing Lead

Daniel Owen Ltd.; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading housing association in East London is seeking an experienced Reactive Repairs Manager to oversee all reactive repairs across their housing portfolio. This permanent role emphasizes swift, high-quality repair completion while ensuring compliance with health and safety regulations. The ideal candidate will have a strong background in reactive maintenance and customer service, along with the ability to manage contractors and lead a small team. Competitive salary and benefits package offered.

Benefits

Pension contributions

Holiday entitlement

Professional development opportunities

Qualifications

• Experience in reactive maintenance within a housing context.
• Strong background in customer service.
• Ability to manage contractors and oversee repair works.

Responsibilities

• Manage and oversee all reactive repairs within the housing portfolio.
• Coordinate and supervise contractors to ensure efficient work completion.
• Prioritise and allocate resources for emergency and non-emergency repairs.
• Monitor and manage performance, ensuring KPIs are met.
• Provide expert advice on maintenance issues and resolve tenant queries.
• Ensure compliance with health and safety regulations.
• Maintain accurate records of repairs and work orders.
• Lead and motivate maintenance staff.

Skills

Reactive maintenance

Customer service

Contractor management

Team leadership

Health and safety compliance

Job description

A leading housing association in East London is seeking an experienced Reactive Repairs Manager to oversee all reactive repairs across their housing portfolio. This permanent role emphasizes swift, high-quality repair completion while ensuring compliance with health and safety regulations. The ideal candidate will have a strong background in reactive maintenance and customer service, along with the ability to manage contractors and lead a small team. Competitive salary and benefits package offered.