Reactive Planner - Passive Fire - 7364

We build homes for sale or rent across the country; Manchester; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A property management company is seeking an experienced Work Planner to coordinate the planning and scheduling of Passive Technicians relating to Fire Safety works across the estate. The successful candidate will ensure jobs are completed timely, provide high-quality service to residents, and handle a fast-paced work environment. Essential skills include excellent administration, communication, and organizational capabilities. The role offers a competitive salary and various benefits including an Essential Car User Allowance and a strong pension plan.

Benefits

Essential Car User Allowance

Excellent pension plan

28 days Annual Leave

Westfield Health Cash Plan

Non-contributory life assurance

Paid volunteering days

Employee Assistance Programme

Qualifications

• Ability to work in a busy fast-paced environment.
• Excellent computer literacy required.
• Experience in repairs and maintenance is essential.

Responsibilities

• Allocate work to team members and book works with residents.
• Prioritize and schedule emergency jobs.
• Log data and ensure smooth handover and communication.

Skills

Excellent administration skills

Customer service

Communication skills

Organisational skills

DRS/Opti-time experience

Repairs and Maintenance knowledge

Front-line Customer Service experience

Job description

Responsibilities

The planner will be responsible for allocating work to the team and booking works with residents from the site. The team is looking for a professional and experienced Work Planner to be part of the new team and to bring new ideas into the Passive Fire team. If this sounds like you, we would love for you to apply! Your impact in the role: You will take care of arranging follow‑on works to ensure efficient service, logging data and notes on the computer system to ensure smooth handover and communication. Passing on relevant information to all stakeholders. Prioritising and scheduling emergency jobs so you must have excellent organisational skills. Monitoring of emails and adhering to SLAs, escalating any issues to the supervisor or Passive works manager. The successful applicant will have an opportunity to play a part in delivering a high impact service to our residents and working on reducing our overdue actions. You will be responsible for coordinating the planning and scheduling of the Passive Technicians across the L&Q estate, specifically relating to Fire Safety works. Managing their diaries and timetables to ensure that jobs are completed in a timely manner. Residents receive a satisfactory service and that maintenance issues are resolved in line with service level agreements. The successful candidate will work alongside the Passive Fire Safety Team and will report into the Passive works supervisor.

Qualifications & Skills

• To be successful in this role, you will need the ability to work in a busy fast‑paced environment, possess excellent administration skills and be computer literate.
• It is also essential to have excellent customer service, communication, and organisational skills. DRS/Opti‑time experience is essential.
• Repairs and Maintenance knowledge is essential as well as front‑line Customer Service experience.

Salary

£30,455 (London weighted salary) and £26,296 (Regional Salary) per annum dependent on experience.

Benefits

• Plus £1,300 per annum Essential Car User Allowance.
• Excellent pension plan (up to 6% double contribution).
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays.
• Westfield Health Cash Plan.
• Non‑contributory life assurance.
• Up to 21 hours volunteering paid days.
• Lifestyle benefits, Employee Assistance Programme and many more.

Reporting Office & Location

Grade 5. Reporting office: London, Stratford or Manchester, Trafford.

Working Hours & Location

Agile Worker: 20% – 40% of contractual hours to be worked from reporting office/working location (hybrid working).

Closing Date & Interview Dates

Closing Date: 29th December 2025 at 11pm. Interview Dates: 6th January 2026 via MS Teams.

Applicant Status

Previous Applicants May Not Apply – (if prior applications were regretted within 12 weeks).

About the Team

Join our Passive Fire Team. This is an opportunity to join our Passive works team on a Fixed Term basis and be part of the team created to inspect Front Entry doors on an annual basis. This team works to ensure we meet the current requirements and have clear processes in place.