Rating Assurance Review Officer

Care Quality Commission; United Kingdom; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A public health regulatory body is seeking a Rating Assurance Process Review Officer. This full-time role involves managing reviews, collaborating for solutions, and ensuring fairness in inspection ratings. The position offers flexible hybrid working and competitive benefits, ideal for candidates with solid evaluation and stakeholder engagement skills. Applications close on December 14, 2025.

Benefits

Annual leave starting at 27 days

Training and development opportunities

Wellbeing initiatives

NHS pension scheme

Discount schemes

Qualifications

• Experience reviewing and summarising complex information to make clear, robust decisions.
• Ability to work across a large organisation, building relationships and presenting findings to senior leaders.
• Proven ability to produce detailed, logical reports and correspondence supported by evidence.

Responsibilities

• Handle a varied caseload, gather evidence, and prepare clear reports and outcome letters for senior stakeholders.
• Work with inspection teams and legal experts to resolve issues and improve processes.
• Spot trends and feed insights into continuous improvement initiatives across the organisation.

Skills

Evidence evaluation

Stakeholder engagement

Written communication

Job description

Grade D - £28,504 (National) or £34,176 (London - for London office based or home-based workers within the boundary of the M25) - There is also an additional homeworking allowance of £581 per annum for those working from home.

Contracted Hours: Full time 37 hours per week. Wemay also consider compressed hours

Contract Type: 12Month Fixed Term or Secondment Opportunity

Location: Home or office based (flexible location). Hybridworking (working 2 days a week from home). CQC's offices are in London, Newcastle, Leeds, Nottingham and Bristol

Closing date: Sunday 14 December 2025 at 11.59pm

Interview date: January 2026

Make a difference

Every role at CQC contributes to our mission, Ifyou're looking for a new role in Governance, & Assurance that givesa true sense of meaning and purpose, then you've found it! As a Rating Assurance Process Review Officer, you'll help ensure fairness and transparency in how we rate health and care services, strengthening trust in the system.

Picture this

Imagine working on cases that directly impact provider confidence and improve inspection processes. You'll be part of a team that makes sure every review is handled with care and integrity.

As a Rating Assurance Process Review Officer in Governanceand Assurance, you might get the chance to:

• Resolve complex challenges: Review provider concerns about inspection ratings and ensure CQC processes are followed correctly.

• Drive improvement: Identify root causes of errors and work with inspection teams to implement changes that enhance quality and fairness.

The role

You’ll play an important part indelivering our mission. In this role, you’ll:

• Manage reviews: Handle a varied caseload, gather evidence, and prepare clear reports and outcome letters for senior stakeholders.

• Collaborate for solutions: Work with inspection teams and legal experts to resolve issues and improve processes.

• Share learning: Spot trends and feed insights into continuous improvement initiatives across CQC.

Show us

We will be looking for specific skills, knowledge and experience in your application form:

• Evidence evaluation: Experience reviewing and summarising complex information to make clear, robust decisions.

• Stakeholder engagement: Ability to work across a large organisation, building relationships and presenting findings to senior leaders.

• Written communication: Proven ability to produce detailed, logical reports and correspondence supported by evidence.

Next steps

If you apply, you'll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of your application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description

For an informal chat about the role contact John Barnard, Ratings Assurance Review Manager; [e-mail]. For general enquiries, please email [e-mail].

The Benefits

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).

• Training and development opportunities.

• Wellbeing initiatives, such as gym discounts and meditation.

• NHS pension scheme, with around 14% employer contribution.

• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all

We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we'll work with you to remove any barriers. Visit our accessibility page for more on this. If you'd like to chat, please contact [e-mail]. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.

We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision

We are guided by our core values, which shape our work and our culture.

Excellence - being a high-performing organisation.

Caring - treating everyone with dignity and respect.

Integrity - doing the right thing.

Teamwork - learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.

A Note on AI

AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.

• Spell-checking and condensing word counts are great ways to use AI effectively.

• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.

• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.

Compliance

Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying.

To progress your application, you'll need to provide evidence of your right to work in the UK. Without valid right to work you won't be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.