Rates Officer and Customer Services Assistant Manag at Parish of St Helier

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local government organization in the United Kingdom is seeking a proactive Rates Officer and Customer Services Assistant Manager. This role focuses on leading the Customer Services team, ensuring high service standards, and engaging with the community and external stakeholders. Ideal candidates should be passionate about public service and possess strong leadership skills. Join us to make a difference in service delivery for our parishioners.

Qualifications

• Proactive and people-focused attitude.
• Experience in customer service and team supervision.

Responsibilities

• Supervise the Customer Services team.
• Ensure excellent service delivery and compliance with regulations.
• Engage with external stakeholders.

Job description

Are you passionate about delivering excellent customer service and supporting your community? The Parish of St. Helier is seeking a proactive and people-focused Rates Officer and Customer Services Assistant Manager to help lead our front-line services and ensure a high standard of service delivery to parishioners and visitors. This key role involves supervising the Customer Services team, ensuring excellent service standards, and assisting with the efficient handling of enquiries, payments, and licensing. The postholder will also play an important part in ensuring compliance with the Rates (Jersey) Law 2005, supporting the Rates Assessment Committee, and engaging with external stakeholders including other parishes and government departments. If you are passionate about public service, team leadership, and continuous improvement, we’d love to hear from you.