RAN Test Engineer - 4G/5G Incident & RCA Lead

Tata Consultancy Services; Reading; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension

Health care

Laptop

Phone

Training resources

Job summary

Tata Consultancy Services in the United Kingdom seeks a RAN professional to support Samsung 4G LTE and 5G NR networks. You will handle L2/L3 fault resolution, KPI and trace analysis, and RCA documentation while communicating findings clearly to customers.

You will collaborate with cross-domain teams across RF, Core, Transport, OSS, NOC and OEMs to maintain service quality and timely incident resolution, with opportunities to lead technical workshops and knowledge transfer.

Qualifications

• Experience supporting Samsung 4G LTE and 5G NR networks.
• Strong background in L2/L3 fault resolution, KPI and trace analysis.
• Experience communicating technical findings in customer-facing environments.

Responsibilities

• Provide L2/L3 support for Samsung LTE and 5G NR network incidents, alarms and performance degradation.
• Samsung SRAN designing and its implementation experience.
• Analyse OSS counters, traces, logs and configurations to isolate faults and restore service within agreed targets.
• Troubleshoot accessibility, retainability, mobility, throughput, coverage and capacity issues.
• Perform RCA and document corrective and preventive actions for complex or recurring problems.
• Support parameter changes, software or feature rollout, FOA activities and controlled production implementation.
• Coordinate with RF, Core, Transport, OSS, NOC, Field and OEM teams during incident resolution and change execution.
• Prepare technical evidence packs for OEM escalation, including timelines, traces, counters and reproduction details.
• Provide concise customer updates, operational reports, risk inputs and knowledge-transfer material.

Skills

RAN operations

L2/L3 support

KPI analysis

Trace analysis

Incident troubleshooting

Cross-domain coordination

Customer-facing communication

Job description

Tata Consultancy Services in the United Kingdom seeks a RAN professional to support Samsung 4G LTE and 5G NR networks. You will handle L2/L3 fault resolution, KPI and trace analysis, and RCA documentation while communicating findings clearly to customers.

You will collaborate with cross-domain teams across RF, Core, Transport, OSS, NOC and OEMs to maintain service quality and timely incident resolution, with opportunities to lead technical workshops and knowledge transfer.