Rail Travel Experience Champion

FirstGroup Internal; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading rail operator in the UK is looking for passionate Ambassadors to enhance customer experience on long-haul train services. The role requires a strong commitment to excellent service and safety, with responsibilities such as assisting passengers, managing loading, and providing information during disruptions. Applicants should be 18 or older and live within commuting distance of the depot. The company offers a supportive working environment and promotes diversity and inclusion.

Benefits

Defined Contribution Pension Scheme

Employee Assistance Programme

Travel Offers for employees

Discounted Gym Membership

Life Assurance

Access to a digital GP 24/7

Qualifications

• Must be 18 years of age or older.
• Must live within 60 minutes of the depot.
• Ability to work shifts including weekends and nights.

Responsibilities

• Act as Brand Ambassadors across customer touchpoints.
• Ensure high-quality customer interactions.
• Provide assistance during service disruptions.

Skills

Customer experience excellence

Interpersonal skills

Ability to work in a team

Attention to detail

Problem-solving

Job description

A leading rail operator in the UK is looking for passionate Ambassadors to enhance customer experience on long-haul train services. The role requires a strong commitment to excellent service and safety, with responsibilities such as assisting passengers, managing loading, and providing information during disruptions. Applicants should be 18 or older and live within commuting distance of the depot. The company offers a supportive working environment and promotes diversity and inclusion.