Rail Transport Coordinator — Customer Experience

Trades Workforce Solutions; York and North Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A travel management company in the UK is seeking a Transport Executive for Rail to manage rail journey arrangements. You will be responsible for ensuring excellent customer service while working under pressure to meet strict deadlines. Ideal candidates should have proven experience in a high-volume customer-focused environment and possess strong attention to detail. The role emphasizes teamwork and effective communication. This is a full-time opportunity based in York and North Yorkshire, offering a dynamic work environment.

Qualifications

• Proven experience in a fast-paced customer-focused environment.
• Strong interest in travel and good geographical knowledge.
• Excellent verbal and written English skills.

Responsibilities

• Confirm arrangements for rail journeys within strict deadlines.
• Manage travel disruptions to ensure customer satisfaction.
• Collaborate with suppliers and team members to enhance service delivery.

Skills

Customer service focus

Attention to detail

Teamwork

Time management

Job description

A travel management company in the UK is seeking a Transport Executive for Rail to manage rail journey arrangements. You will be responsible for ensuring excellent customer service while working under pressure to meet strict deadlines. Ideal candidates should have proven experience in a high-volume customer-focused environment and possess strong attention to detail. The role emphasizes teamwork and effective communication. This is a full-time opportunity based in York and North Yorkshire, offering a dynamic work environment.