Rail Station Operator – Customer Experience Leader

South Western News UK; Egham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional rail operator is seeking a Rail Operator in Egham to ensure smooth dispatch of trains and assist passengers with their journeys. The role requires excellent communication skills, organisational abilities, and a proactive approach to customer service. Candidates must be flexible to work shifts, with training provided full-time. Join a company that values diversity and offers a supportive working environment.

Benefits

Free duty and leisure travel on SWR services

75% discount on other train operating companies

Full training and support

Excellent pension scheme

Qualifications

• Ability to efficiently prioritise tasks.
• Capable of coping with repetitive tasks under pressure.
• Confident and happy to approach and talk to new people.

Responsibilities

• Safely dispatch trains from the platform.
• Offer passenger assistance with luggage and boarding.
• Keep customers updated about their journeys.

Skills

Organised

Proactive

Great communicator

Flexible

Job description

A regional rail operator is seeking a Rail Operator in Egham to ensure smooth dispatch of trains and assist passengers with their journeys. The role requires excellent communication skills, organisational abilities, and a proactive approach to customer service. Candidates must be flexible to work shifts, with training provided full-time. Join a company that values diversity and offers a supportive working environment.