Rail Replacement Coordinator - East Midlands

Transport UK London Bus; North West Leicestershire; On-site; GBP 1,000; Full time

Job summary

An established industry player is seeking a Rail Replacement Coordinator to enhance customer experience during disruptions. This role involves ensuring smooth operations across the East Midlands network, providing timely information to passengers, and managing safety-critical tasks. With a focus on flexibility, you will be trained comprehensively for all aspects of the role, ensuring you are equipped to handle various situations. This position offers a competitive salary and the chance to work in a dynamic environment, making a real difference in people's travel experiences. If you thrive in fast-paced settings and enjoy helping others, this opportunity is perfect for you.

Benefits

Ultimate flexibility in work hours

Comprehensive training provided

Ability to travel across regions

Competitive salary

Employee assistance programme

Qualifications

• Customer-focused with great attention to detail and strong decision-making skills.
• Available to work flexibly and at short notice for varying hours.

Responsibilities

• Coordinate rail replacement services and assist during disruptions.
• Ensure customers are informed and services run smoothly and safely.

Skills

Attention to detail

Decision-making skills

Systematic approach

Flexibility

Job description

Description

The core role will be working as a Rail Replacement Coordinator across East Midlands network, during times of disruption and pre-planned work. We also have some requirement to assist our special events teams.

Key Responsibilities

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.

Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You’ll receive classroom and depot based training to ensure you have all the knowledge and skills you need to help ensure our services smoothly and safely.

Skills, Knowledge and Expertise

1. Great attention to detail
2. Strong decision-making skills
3. A systematic approach to working
4. Available to work flexibly and at short notice

Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.

Benefits

1. Ultimate flexibility – pick and choose when you work, where you work.
2. You will be fully trained to each component of the role you will be undertaking. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
3. Travel – You will have the ability to travel to different parts of the region/country depending on operational need.
4. Competitive salary, £13.78 per hour, and a range of other benefits.
5. Access to our employee assistance programme.

Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 percent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.

Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.