Rail Replacement Controller (Late Shift)

Transport UK London Bus; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading transport company in London is seeking proactive Rail Replacement Controllers to manage operations during service disruptions. This zero-hours position offers a variety of shift patterns and requires strong interpersonal skills, calmness under pressure, and a flexible work approach. Benefits include a contributory pension scheme and discounts from various retailers.

Benefits

Contributory pension scheme

Retail discounts

Qualifications

• Ability to build positive relationships with colleagues and suppliers.
• Professional and methodical in high-stress situations.
• Willingness to work flexible hours, including shifts.

Responsibilities

• Plan and manage replacement bus and coach services.
• Complete and maintain job-specific documentation.
• Deliver excellent service standards.

Skills

Strong interpersonal skills

Calm under pressure

Flexible approach to working hours

Job description

Rail Replacement Controller (Late Shift)

Application Deadline: 30 November 2025

Department: London Rail Replacement

Employment Type: Zero Hours

Location: Walworth Depot

Compensation: £20.09 - £30.14 / hour

Description

We are seeking proactive and highly organised Rail Replacement Controllers to join our London Rail Replacement Team. This is an exciting opportunity to play a key role in coordinating and managing rail replacement operations during periods of planned and unplanned service disruption.

Due to the nature of the work, this position is offered on a zero‑hour contract basis, with a variety of shift patterns available – primarily during weekends and at various locations across London.

Key Responsibilities

• Plan and manage replacement bus and coach services to ensure seamless passenger journeys during rail disruptions (both planned and emergency).
• Complete and maintain all job‑specific documentation accurately and promptly.
• Deliver a high‑quality, customer‑focused response, ensuring excellent service standards at all times.
• Collaborate effectively with colleagues, external suppliers, and stakeholders to achieve operational objectives.
• Promote and maintain health and safety, taking responsibility for your own safety and that of others, and promptly reporting any unsafe acts or conditions.
• Perform additional duties as required and appropriate to the role.

Skills, Knowledge and Expertise

• Strong interpersonal skills with the ability to build positive relationships with colleagues and suppliers.
• Calm, professional, and methodical under pressure, particularly in fast‑paced or high‑stress situations.
• Flexible approach to working hours, including shift work on a rota basis (covering middle and late shifts).

Benefits

• Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top.
• Discounts from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more.