Rail Information Controller – 24/7 Disruptions (Hybrid)

Deutsche Bahn AG; Doncaster; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading transportation company is seeking an Information Controller to provide accurate information to customers during disruptions in the railway network. The ideal candidate will excel in customer service, have strong communication skills, and be adaptable to changes. This role involves managing tasks on a rotating roster, including nights and weekends. The position offers a competitive salary and hybrid working options within Doncaster.

Benefits

25 days annual leave + bank holidays

Hybrid working options

Additional hours and shift allowance

Qualifications

• Detail-oriented individual to join a dynamic team.
• Ability to work in a fast-paced environment.
• Commitment to customer satisfaction is key.

Responsibilities

• Provide concise and accurate information to customers.
• Distribute information across multiple platforms.
• Support Train Operating Companies.
• Work on long-term communication projects.
• Answer customer questions via social media.

Skills

Strong written communication skills

Collaborative mindset

Customer service orientation

Time management

Adaptability to change

Job description

A leading transportation company is seeking an Information Controller to provide accurate information to customers during disruptions in the railway network. The ideal candidate will excel in customer service, have strong communication skills, and be adaptable to changes. This role involves managing tasks on a rotating roster, including nights and weekends. The position offers a competitive salary and hybrid working options within Doncaster.