Rail Duty Control & Operations Support Manager

RecruitMe; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national rail operations company seeks an experienced Duty Control & Operations Support Manager to ensure safe and efficient train operations across the UK. The role involves managing traincrew, responding to service disruptions, and supporting operational safety. Essential qualifications include Full Shunter or Depot Driver competence and experience in rail operations. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in a rail operations or control room environment.
• Full Shunter or Depot Driver competence is essential.
• Able to travel nationwide as required.

Responsibilities

• Deliver safe and efficient delivery of the train plan across rostered shifts.
• Manage traincrew resources and adjust plans during service disruption.
• Communicate clearly with traincrew, operational staff, suppliers and customers.
• Maintain accurate operational logs and safety incident reporting.
• Support the operational response to incidents, faults, accidents and environmental issues.

Skills

Strong decision-making

Problem-solving skills

Excellent communication skills

High attention to detail

Strong safety awareness

Job description

We are recruiting for an experienced Duty Control & Operations Support Manager to help deliver safe, efficient and reliable train operations across the UK.

This is a high-responsibility, safety-critical role within a real-time operational environment, supporting traincrew, managing disruption, coordinating service delivery and providing essential frontline operational cover when required.

Whats In It For Me?

• A unique operational career with national exposure Gain experience across the UK rail network, supporting specialist train movements and diverse operational requirements.
• A high-impact role with real responsibility Be directly involved in operational decision‑making, safety reporting, incident response and service delivery.
• Genuine progression opportunities Grow your skills in control, traction, operations leadership and operational performance.
• Variety and challenge in every shift Work directly with operational teams, support service recovery, and cover essential duties when required.
• A professional, supportive working environment Join a team that values collaboration, communication, and high operational standards.

Important

• Full Shunter and / or Depot Driver competence (essential) This is required for operational coverage and safety. Candidates without this competence cannot be considered.
• Ability to travel nationwide as required
• Flexibility to work a roster including days, nights, weekends and bank holidays

Key Responsibilities

• Deliver safe and efficient delivery of the train plan across rostered shifts
• Manage traincrew resources and adjust plans during service disruption
• Communicate clearly with traincrew, operational staff, suppliers and customers
• Maintain accurate operational logs and safety incident reporting
• Issue timings, notices and documentation to relevant staff
• Support the operational response to incidents, faults, accidents and environmental issues
• Maintain required route, traction and rules competence
• Prepare trains to a high safety and operational standard, escalating risks appropriately
• Provide cover for Operations Supervisor and Depot Driver duties when required
• Support delay minimisation and continuous improvement within the Control function

About You

• Experience in a rail operations or control room environment
• Full Shunter or Depot Driver competence (essential)
• Strong decision‑making and problem‑solving skills
• Excellent communication skills
• High attention to detail and strong safety awareness
• Adaptable and comfortable working in a fast‑paced operational setting
• Committed to professional standards, performance and safety

Apply Now

This is an excellent opportunity for someone looking to progress within a national rail operations environment while gaining unique operational experience and responsibility.

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