Rail CSR Technician: Hands-On, Impactful Field Role

Stadler Rail Service UK; Norwich; On-site; GBP 36,000; Full time

Job summary

A leading rail service provider is hiring a CSR Technician for a 6-month fixed-term contract at the Norwich Crown Point Depot. You will be responsible for diagnosing and repairing passenger-facing defects on class 745 and class 755 rolling stock. Ideal candidates will have electrical and mechanical experience, strong safety awareness, and clear communication skills. This position offers a salary of £35,882.60 per annum, training opportunities, and various employee benefits.

Benefits

Salary of £35,882.60 per annum

244.2 annual leave hours per year

Defined contribution pension scheme

Cycle to work scheme

Death in Service Cover

Enhanced maternity/paternity policies

Company paid health plan membership

Qualifications

• Electrical and mechanical experience required; training will be provided.
• Competence with hand tools and practical repair techniques is essential.
• Strong safety-awareness and commitment to safe working practices are important.

Responsibilities

• Diagnose and repair CSR-related defects across rolling stock.
• Carry out corrective work on seats, windows, toilets, and flooring.
• Ensure all work complies with safety standards and company procedures.

Skills

Electrical and mechanical experience

Competence with hand tools

Strong safety-awareness

Effective task prioritization

Capacity to work independently

Clear communication skills

Basic IT skills

Job description

A leading rail service provider is hiring a CSR Technician for a 6-month fixed-term contract at the Norwich Crown Point Depot. You will be responsible for diagnosing and repairing passenger-facing defects on class 745 and class 755 rolling stock. Ideal candidates will have electrical and mechanical experience, strong safety awareness, and clear communication skills. This position offers a salary of £35,882.60 per annum, training opportunities, and various employee benefits.