Radiology Patient Pathway Assistant - Receptionist / Booking Clerk

Southend University Hospital NHS Trust; Basildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the UK is seeking a Patient Pathway Assistant to join their Radiology Admin Team. Responsibilities include front-line reception work, booking imaging appointments, and handling patient queries across multiple locations. The ideal candidate will have excellent people skills and experience in administration. The role involves various shifts over the week and may require travel between different hospital sites.

Qualifications

• Experience in a patient/customer facing role is essential.
• Excellent telephone manner to communicate effectively.
• Attention to detail and ability to work accurately under pressure.
• Flexibility to cover colleague absence and adjust shifts as needed.

Responsibilities

• Perform front line reception work, checking in patients and booking appointments.
• Manage specialised imaging appointment booking and administrative tasks.
• Cover different reception areas and call centers across various sites.
• Collaborate with healthcare colleagues when required.

Skills

Excellent people skills

Reception work experience

Administrative skills

Telephone appointment handling

High level of computer literacy

Job description

Patient Pathway Assistant – Radiology

A Vacancy at Mid and South Essex NHS Foundation Trust.

Thank you for your interest in the position of Patient Pathway Assistant. Please read the job description and person specification attached.

We are looking for an individual who has excellent people skills with experience in reception work, administration and telephone appointment centre’s. The perfect candidate will join our large, busy and friendly Radiology Admin Team.

The role will include performing specialised reception cover, booking specialised imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.

Responsibilities

• Front line reception work – checking in and out patients, dealing with patient queries and booking appointments.
• Specialised imaging appointment booking and administrative duties.
• Cover different reception areas and a call centre within the main Basildon site and four offsite locations.
• Multi‑task, high level of computer literacy and excellent timekeeping.
• Collaborate with colleagues at Basildon Hospital, Southend or Broomfield Hospital when required.

Qualifications

• Experience in patient/customer facing role.
• Excellent telephone manner.
• Attention to detail and the ability to work accurately and calmly under pressure.
• High level of computer literacy.
• Flexibility to cover colleague absence and to change days/hours if needed.

Shift Pattern

The job is 37.5 hours per week. We work various shifts over five days from Monday to Sunday, with different shift patterns and weekend work applying to this role. Our department is open from 8am to 8pm. Example shift times include 8am–4pm, 9am–5pm, 10am–6pm, 12pm–8pm, all shifts will be on a rota.

Locations

This role will cover the Basildon Hospital site, which includes Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Centre. The candidate must be able to travel to these sites. Additionally, you may be required to cross site cover at Southend or Broomfield Hospital.

Closing

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications. This advert closes on Tuesday 21 Oct 2025.